Let's talk about it.

You have multiple options to reach out and connect with us:

• Phone: Give us a call at xxxxxxxxxxx to speak with our team directly. We're here to provide support, guidance, and a listening ear.

• Email: If you prefer to communicate in writing, you can send us an email at circleofpeercounselors@student.dmmmsu.edu.ph . Share your thoughts, concerns, or questions, and our team will respond promptly.

• Angels' Helpline Facebook Page: Connect with us through our webchat feature for real-time support. Visit our facebook page at https://www.facebook.com/CITcpcAngels , and you'll find the webchat option to engage with our team instantly.

Whichever method you choose, we are here to offer free and confidential support. We value your privacy and ensure that all communication remains confidential. Reach out to us through the channel that feels most comfortable to you, and our team will be ready to assist you on your journey to well-being and recovery.

During periods of high demand, it is possible that the Angels' Helpline may experience longer wait times. However, there are several options available to accommodate your needs:

• Call back service: If you choose to contact the helpline via phone and prefer not to wait in the queue, you can opt for the call back service. This will save your place in the queue, and a peer facilitator or counselor will return your call as soon as possible.

• Remaining on hold: If you decide to stay on hold, the helpline team will attend to you as soon as a peer facilitator or counselor becomes available. Please note that the opening hours of the helpline are from 8 am to 12 midnight.

• Email support: If you prefer not to wait on the phone or the wait times are longer than you wish, you can send an email to the helpline. We will respond to your email and provide support and guidance.

• Online Chat: If you opt for chat, we will aim to connect with you within 15-30 minutes. Once the chat is initiated by the peer facilitator or counselor, you can begin the conversation online.

If webchat is also experiencing high demand and you are unable to connect, you are encouraged to call the helpline or send an email for assistance.

While the helpline team strives to respond promptly, there may be instances where it is not feasible to return a call before the end of the operating hours. In such cases, they will make efforts to reach out to you as soon as possible, typically at the start of the following day at 8 am.

Please know that your well-being is important, and the helpline team is dedicated to providing support and assistance. They offer various options to accommodate your needs and ensure you receive the help you require.

Anyone in need of support and guidance for mental health or academic concerns can call the Helpline. 

The Helpline can support you by providing a listening ear, offering empathetic understanding, guidance, and connecting you with relevant resources to help you navigate your mental health concerns 

When you call the Helpline, you will speak to trained and compassionate counselors or peer facilitators who are dedicated to providing assistance, guidance, and support for your concerns. 

We understand that you may have preferences or specific needs when it comes to counseling support. While we cannot guarantee speaking with a specific counselor, rest assured that all our helpline counselor undergo relevant training and possess a comprehensive understanding of mental health and academic concerns. They are equipped to provide evidence-based support, guidance, and information to assist you in the best possible way.

You can also browse some of the DMMMSU-MLUC Guidance Counselors by clicking this link.

We offer a range of services to support individuals facing mental health and academic challenges. Our services include:

• Helpline Support: Our helpline provides a confidential space for you to share your concerns, receive emotional support, and obtain guidance from our trained team. 

• Peer Facilitator Programs: Our peer facilitators, who have personal experience with similar challenges, provide support, understanding, and practical advice. Through group discussions, workshops, and one-on-one interactions, they offer insights and strategies to help you navigate your journey.

• Webinar Workshops: We conduct informative and interactive webinar workshops on various topics such as stress management, study skills, time management, and self-care. 

• Personal Counseling Support Groups: Our registered guidance counselor and trained peer facilitators lead personal counseling support groups. These groups offer a safe and supportive environment to explore your concerns, receive personalized guidance, and develop coping strategies specific to your needs.

• Referrals and Resources: If additional support is required beyond our services, we can provide referrals to external professionals, organizations, or resources that may be beneficial for your specific situation.

Our goal is to provide holistic support, empower you with skills and knowledge, and connect you with appropriate resources to address your mental health and academic needs. We are here to help you navigate challenges, foster personal growth, and promote overall well-being.

Yes, your conversation with the Helpline is confidential. We prioritize your privacy and adhere to strict confidentiality guidelines. Our team respects your confidentiality and will not disclose any information shared during your conversation, unless there is a legal or ethical obligation to do so (such as if there is a risk of harm to yourself or others). We strive to create a safe and trusted space where you can freely express your concerns and receive the support you need without fear of judgment or unauthorized disclosure. Your confidentiality is of utmost importance to us. 

We take the privacy and security of your private information very seriously. Any personal information you provide during your interaction with the Helpline is treated with the utmost care and in accordance with applicable data protection laws.

Your private information is stored securely and only accessed by authorized personnel who have a legitimate need to know in order to provide you with the necessary support and assistance. We have strict measures in place to protect your information from unauthorized access, loss, or misuse.

It is important to note that while we take all reasonable precautions to safeguard your information, no method of transmission or storage over the internet can be guaranteed to be 100% secure. However, we continuously update our security measures to maintain a high level of data protection.

Rest assured that your private information will only be used for the purpose of providing you with the support and services you seek. We do not share your information with third parties without your explicit consent, except in situations where there is a legal or ethical obligation to disclose information (e.g., if there is a risk of harm to yourself or others).

If you have any concerns about the privacy and security of your information, please let us know, and we will address them to the best of our ability. Your trust and confidentiality are of utmost importance to us.

Yes, you are absolutely welcome to use the service more than once. Our support services are available to provide ongoing assistance and support for as long as you need them. Whether you have multiple concerns, ongoing challenges, or simply require continued support, you can reach out to us whenever you feel the need. We are here to support you through your journey, and you can access our services as frequently as necessary to receive the guidance and assistance you require. 

Please send your compliments, feedback or complaints to xxxxxxxxx

When you contact the Helpline, you can expect the following:

• Confidentiality: Your conversation with the Helpline is confidential. The support representatives and counselors prioritize your privacy and will not disclose any information without your consent, except in situations where there is a legal or ethical obligation to do so.

• Supportive and non-judgmental environment: The Helpline provides a safe and understanding space for you to share your concerns, thoughts, and emotions. The support representatives and counselors are trained to listen with empathy, without judgment or criticism.

• Active listening: The Helpline team will actively listen to your concerns, giving you the opportunity to express yourself openly. They will strive to understand your unique situation and provide appropriate support and guidance.

• Emotional support: The support representatives and counselors are there to provide emotional support and empathy during your conversation. They will acknowledge your feelings and help you navigate your emotions.

• Guidance and resources: Depending on your needs, the Helpline team can offer guidance, suggestions, and practical resources to assist you in addressing your mental health concerns or academic challenges. They may provide information on coping strategies, self-help techniques, or refer you to relevant resources or professionals when necessary.

• Respect for your autonomy: The Helpline team respects your autonomy and will work collaboratively with you to explore options and make informed decisions about your well-being.

• Limitations of service: It is important to note that the Helpline provides support, guidance, and information, but it does not replace professional mental health treatment. The team can help you explore your options, but for comprehensive or ongoing support, they may suggest seeking professional help from qualified mental health professionals.

Remember, each interaction with the Helpline is unique, and the support provided will be tailored to your individual needs. The team is committed to offering you the assistance, understanding, and guidance necessary to help you through your challenges and promote your well-being.