Brian J. Smith

Metropolitan Long Island NY Region                                                                                          631.747.3363

www.linkedin.com/in/brianjsmith-ops/                                                               brianjsmith@optonline.net

Senior Operations, Administrative, and Sales Manager

Operations Management | Customer Service | Team Building | Project Coordination

Progressive expertise in contributing to organizational success through high-level strategy and implementation of operational excellence. Strong track record of inspiring effective cross-functional collaboration and innovative problem-solving in fast-paced settings. Skillful in generating buy-in for impactful change using data and relationship capital. Committed to continuous improvement and lifelong learning.

Key Skills:

-   Cross-Functional Collaboration Leadership

-   Recruitment / Team Coaching/Mentoring

-   Data Analysis / Product Knowledge

-   Conflict Management / Employee Retention

-   Workflow Delegation / Time Management

-   Project Coordination / Organization Collaboration

-   Computer Software / Application Knowledge

-   Client Relations / Rapport Building

Professional Experience

Hunter EMS, Bay Shore, NY                                                                                                      2017 - 2022

Operations Manager

Managed day-to-day operations of 150 employees. Executed values, guiding principles, and operational and strategic goals of the organization. Collaborated with and led members of the local team. Developed, implemented, and maintained necessary reports. Documented compliance activities with established operational objectives.

·        Strengthened insightful collaboration among cross-functional colleagues by establishing a safe and productive environment fueled by open communication and intentional relationship building.

·        Ensured optimal service levels to agencies, hospitals, and the medical community, analyzed information regarding customer satisfaction, modified processes, and counseled employees, safeguarding high levels of customer service.

·        Analyzed markets and developed plans that appropriately matched the supply of out-of-hospital healthcare services, meeting customer demands.

·        Led, coached, and mentored a team of EMTs, Paramedics, and Supervision, working closely with counterparts and strengthening operational consistency.

·        Facilitated staff growth and formal recognition, which strengthened personnel development, improved skills, and improved employee retention and client satisfaction.

·        Examined data regarding operations KPIs, identifying areas for improvement and driving the effective implementation of change, correcting and adjusting performance where needed.

·        Identified new market opportunities within the region, working with sales and business development, strengthening current client relationships, and bringing on new clients.

·        Achieved desired program outcomes as a self-starter with a solid sense of urgency, applying an energetic, resourceful, and hands-on leadership style that worked well with little instruction in collaborating and pursuing goals to achieve objectives.

Hunter EMS, Bay Shore, NY

Per Diem EMT-B                                                                                                                        2018 - 2019

WINDOWRAMA, Edgewood, NY                                                                                              2017 - 2019

Field Sales Consultant

Built trusting relationships between customers and the company. Ensured each customer received exceptional service while providing a friendly service environment with the latest ideas and maximizing business opportunities. Assisted customers with construction projects, recognizing best product offerings based on established installation methods within multi-geographical regions.

·        Followed up on generated leads, scheduled appointments, and conducted in-home inspections of customer wants.

·        Aided customers in selecting the right products by asking open-ended questions and determining customers’ needs while explaining the features and options of each product.

·        Increased sales by 25% in 2 years by analyzing customers’ needs, building rapport, and developing data-driven pitches.

Attended trade shows, keeping up to date on new and existing products and industry standards and introducing latest ideas to clients and customers.

Brian J. Smith                                                           brianjsmith@optonline.net               Page Two

SPEONK LUMBER, Speonk, NY                                                                                                  2015 - 2017

Sales and Project Estimator

Evaluated required documents, blueprints, and project plans. Delivered presentations to clients outlining the cost of materials for upcoming projects. Executed duties and responsibilities aimed at making the business profitable.

·        Collaborated with customers in preparing material estimates and cost projections for products and services, meeting clients’ construction needs, and estimating timetables on deliveries.

·        Administered bids from vendors and distributors, facilitating client estimates and aiding with cost analysis on contract proposals.

·        Developed connections and maintained relationships with clients and vendors, furthering business growth through trust and timely deliveries.

·        Maintained knowledgeable status by keeping up to date on new and existing products and industry standards by focusing on trade Shows.

·        Determined new ways to make products appealing by observing the fluctuating environment and monitoring current trends.

·        Established meaningful relationships with customers, encouraging trust and loyalty by appraising needs, and offering solutions to in-house services or products.

LOWES COMPANY, Riverhead, NY                                                                                           2013 - 2015

Department Manager

Assumed responsibility for employees and overall operation of department store location. Compiling data for assessments of the department’s progress and identifying ways to enhance customer service objectives among employees

·        Provided resources and tools, supporting colleagues, and delivering direct help to customers, resulting in the best service possible.

·        Uncovered approaches and behaviors that met sales and service objectives, communicating practical practices to the team that inspired engaging, customer-focused behavior.

·        Coached and trained associates, delegating, following up on daily tasks, managing performance, and ensuring adequate department coverage.

Additional Positions Included

THURBER LUMBER COMPANY, Rocky Point, NY, Inventory Control & Inside Sales

·        Attained inventory levels for the Store, changing prices to reflect up-to-date markdowns and reductions, and performed cost overrides. Made presentations to clients outlining the cost of materials for upcoming projects.

C3I INC., New York, NY, Project Manager

·        Headed client’s employee onboarding equipment distribution, multi-state employee equipment, software updating, and internal help desk employee education.

Education

-   Associate in Applied Business, Business- Management Operations, Eastern Gateway Community College, Online, OH, Graduation May 2023

-   Coursework, Associate in Applied Science, Computer Information Systems, Borough of Manhattan Community College, New York, NY

Certifications

-   NYS Emergency Medical Technician Basic | OSHA 30-Hour Construction Safety and Health

Technology

-   MS Word | MS Excel | MS PowerPoint | Paycom | Salesforce | MS Teams| Epic Systems | Workday | Cloud Computing | ZOOM | Google Suites