Vision/Mission Statement and Goals

 A. Vision Statement

United Ambulance Service is a unique medical transportation operation dedicated to serving the community with uncompromised professionalism and care. We are proud to provide exceptional medical transportation to the New York Metropolitan. We offer a full range of medical transportation services ranging from the most advanced high-risk critical care emergency transports to non-emergency services.

  B. Goals and Objectives

United Ambulance Service will work with local health care facilities, Hospitals and assisted living facilities to service their patients/residents on all health related needs. Transport to and from facilities with the highest level of care when needed.

 C. Keys to Success

We will constantly modify vehicles to maintain the ever changing atmosphere of the health care industry. Continue educating staff with up to date information to care for our clients.

 Company Summary

 A. Company Background

Full service ambulance company providing support to local facilities transporting patients to and from local hospitals. Brian Smith, Joseph Garvey and Eric Freeman utilizing our knowledge and talent to create the full service ambulance company.

 B. Resources, Facilities and Equipment

UAS will be providing medical transport to and from hospitals, assisted living facilities and doctors offices. We will need a 5000SF office facility to house communications staff, offices, training center, mechanics bay and field staff lounge. Need large parking area to house 25 full size ambulance vehicles.

 C. Marketing Methods

Estimated 25 million dollars in sales, transporting patients.

 D. Management and Organization

Management team consists of 1 President, 2 Directors, 2 Managers, Sales Manager, 7 Supervisors. All personel must be certified in the industry as Paramedics or EMTs to maintain their positions. All managing staff must maintain a high reputation within the healthcare industry.

 E. Ownership Structure

UAS is a sole proprietorship, Brian Smith is the sole owner of the company.

 F. Social Responsibility

Company must follow all DOT and DOH guidelines. All vehicles must be maintained and insured by DMV standards. All EMT and Paramedic new hires must go through a 3 day orientation, consisting of all areas of the organization. All current personnel will be continually educated and trained on industry standards.

 G. Internal Analysis

All Operations managers and supervisors must hold the companies standard at the highest level and keep all personnel accountable to misconduct. Managers must stay in top of the every changing industry and watch for changes that would affect staff needs.

 Products and/or Services

United Ambulance Service plan on transporting clients who cannot travel by normal means. Clients will not be able to sit comfortably, needing oxygen or in need of medical attention. We are different than normal car service, with state licensed medical technicians we will be able to provide services needed. We will provide service in a 100 mile radius from our home base. All controlling management had experience within the healthcare industry and experience in patient care.

 Market Assessment

 A. Examining the General Market

Current customer need is medical transport from a healthcare facility. Current means of transport to a facility is by public volunteer services. Customer will need a means of transport home or current volunteer services do not provide to an appointment for medical treatment. With the constant training and adding more service vehicles to support clients, we will be able to provide faster support and service times will be reduced. Adding vehicles and dispatching to designated areas. Our management team will watch for any trends that will hinder our in support.

 B. Customer Analysis

We will provide services to all. Our services will be posted within the designated area by means of media, local establishments and healthcare facilities. We will provide contracts with the healthcare facilities for quicker response on discharged patients. All cost associated with the transport will be billed to the patients insurance company and if any cost must be paid by client healthcare facility it will have a discount under the contract.

C. Industry Analysis

Within the designated area, patient transport is drop off to a healthcare facility. Medical attention patients cannot reply of public volunteer facilities for constant transport.

 D. Strategic Alternatives

UAS will provide constant support, work with local healthcare facilities and Hospitals on trends and upticks on possible disasters.

  Strategic Implementation

 A. Production

All UAS medical transport vehicles will be equipped with GPS and AVL tracking systems. Dispatch and management will be to monitor all vehicles before, during and after transport. Within a given time frame, yearly, management will analyze transport numbers and distances. If call volume grows outside of the 100 mile radius, management will decide on a satellite office or dispatch location to grow and service the area.

 B. Resource Needs

In order to effectively organize your business you need to insure the resources are available. Assess those needs here.

a)    Human

UAS employees will need a current up to date state license for medical care and consistent training in medical transport. UAS will work with local training centers for potential employee candidates.

b)    Financial

UAS will need up to date client medical insurance information for billing.

c)     Physical

The company will need up to date medical equipment and vehicles

 C. Sourcing/Procurement Strategy

UAS will shop local and direct manufacturer for supplies needed. Quarterly UAS is analyze spending to maintain low cost. UAS will always look for a combination of sourcing, cost and quality.

 D. Marketing Strategy

UAS will use both open marketing and contracts. Each will target a specific group. Open marketing will be targeted for the specific individual, working on getting them to and from their appointments or home from a healthcare facility. UAS will be able to bill the customer’s medical insurance, not leaving a high bill on them. Contracts will be set for a specific facility. Hospitals with high volume of discharged patients will be able to use the bill the medical insurance and a reduced cost if hospital is billed. Along with that, will be able to plan a on-time performance strategy to quicker service.

a) Hedging, forward pricing, options

How will you use these to mitigate your risk?

b)    Contracting

UAS will use marketing for private facilities and contracts to help reduce costs to the facilities.

c)     Insurance

Constant training on service standards. Training on proper techniques on lifting & moving, higher standard of practice on driving. All driver must maintain a 5-hour defensive driving course.

E. Performance Standards

UAS will stride to be on time and efficient. With posted vehicles in designated areas UAS will be able to be dispatched to a facility within 30 minutes or less. This will be monitored by management and reviewed on a weekly basis. Any discrepancies will be reviewed with employees. If actions need to be taken, training will be placed on the employee for better performance.

 Financial Plan

 A. Financial Projections

The company will have contracts with various health care facilities and hospitals. We will also provide emergency medical service with other local entities, such as schools, libraries, parks, etc.

The company will rely on local financial institutions for start-up capital and operating costs.

Leasing property and vehicles allows company to better serve our customers and clients by having the updated equipment.

We will not reply on outside investors for capital until a financial crisis.

All departments have a quarterly budget for standard operating equipment needed. Any high value purchase over $5000 must be approved by the governing managers to adhere to buying guidelines.

President of the company will monitor every aspect of the company, hosting bi-weekly meetings with department managers and monthly senior management. Each department manager will host their own bi-weekly department meeting.

 B. Contingency Plan

All senior managers must create their department’s emergency/disaster plan, put together within the companies Policy & Procedure manual.

All members of the management team will understand the basic functions of all other managers. In case a member of the management team, their supervisor will assume responsibility and work closely with other parts of senior management until a replacement has been hired.