Refund & Cancellation Policy

BRISKO – Refund & Cancellation Policy

Last Updated: 8/1/2026

1. Cancellation Policy

• Orders can only be cancelled before the Restaurant Partner accepts the order. Once the order status is 'Accepted' or 'Food is being prepared,' a 100% cancellation fee applies, and no refund will be provided."

• Cancellation requests can be made through the BRISKO app.

2. Refund Eligibility

Refunds are issued in the following verified situations:

• Payment deducted but order not placed

• Order cancelled by customer or restaurant

• Order cancelled due to technical failure

• Order not delivered due to rider fault

• Order marked delivered but customer did not receive it (system verified)

3. Refund Processing

All refunds are processed to the original payment source within 5–7 working days depending on the bank/payment provider.

4. Non-Refundable / Reviewable Cases

Refunds may be reviewed or denied if:

• Customer is unreachable

• Incorrect address provided (delivery will be re-attempted)

• Misuse or repeated refund claims are detected

5. Partial Refunds

Partial refunds are issued for:

For claims regarding missing items, incorrect items, or quality issues, users must provide clear photo or video evidence within 15 minutes of the order being marked as delivered

6. Refund Abuse Control

BRISKO reserves the right to review, restrict, or block accounts misusing refund policies.

Refunds,if applicable will be processed according to our Refund & Cancellation Policy and returned to the original payment method.

Brisko is an intermediary platform. Liability for the hygiene, quality, and preparation of food lies solely with the Restaurant Partner under the FSS Act, 2006. Our FSSAI License Number is 21226049000009