Privacy Policy

Effective Date: 14/01/2026

Business Information

Brisko is owned and operated by ASHFAQ ULLA KHAN G F

having its principal place of business at GAURIBIDANUR,KARNATAKA INDIA 561208

If your activity on Brisko doesn't match up to these content guidelines, we reserve the right to take action against such activities as we deem necessary. This could include altering or deleting your reviews or comments, restricting your review activity or deleting your Brisko account altogether, with or without notice. In addition to it, Brisko also utilizes an algorithm to aid in removing suspicious reviews.

If you see content that does not align with these guidelines or our Terms of Service, please let us know at briskofooddeliveryapp@gmail.com We will consider such reports. However, due to the diversity of our community, it is possible that content disagreeable to you might not meet the criteria to be removed.

For support contact:briskofooddeliveryapp@gmail.com

BRISKO (“we”, “our”, “us”) operates a digital food-delivery marketplace connecting customers, restaurants, and delivery partners through its mobile application and website (“Platform”). This Privacy Policy explains how we collect, use, disclose, and protect personal data.

BRISKO is your go-to food delivery app, connecting you with the best restaurants in your city. Whether it’s a quick breakfast, a hearty lunch, or a late-night craving, we bring the food you love right to your doorstep with speed and care.

Why choose BRISKO?

Local Favorites: Explore a wide range of menus from the best local restaurants and hidden gems.

Real-Time Tracking: Follow your food's journey from the restaurant kitchen to your front door with our live GPS tracking.

Fast & Reliable: Our dedicated delivery partners ensure your food arrives hot and fresh.

Easy Payments: Pay securely using UPI online payments via our trusted Razorpay and Cash on Delivery

Safety First: We prioritize hygiene and safety, ensuring all our restaurant partners follow strict FSSAI guidelines.

How it works:

Browse: Enter your location and find top-rated restaurants near you.

Order: Select your favorite dishes and customize them just the way you like.

Track: Watch your order move in real-time.

Enjoy: Receive your meal and enjoy!

BRISKO is a registered E-commerce Food Business Operator (FBO) under FSSAI License No: 21226049000009 As an intermediary platform, we display the FSSAI license numbers provided by our Restaurant Partners on their respective menu pages. The primary responsibility for food safety, quality, and hygiene rests with the respective Restaurant Partner.

We use third-party services such as Firebase for authentication, push notifications, analytics, and backend services, and Google Maps SDK for location services and razorpay for payment processing.

Third-Party Services and Data Sharing

BRISKO uses the following third-party services to operate and improve the app:

• Firebase (Google LLC):

Used for authentication, analytics, and crash reporting.

Collects device identifiers, usage data, and crash logs.

• Google Maps & Google Places API:

Used for address selection, route mapping, and live order tracking.

Receives precise location data when map features are used.

• Razorpay:

Used for secure payment processing.

Receives transaction details and payment tokens.

BRISKO does not store card numbers, UPI IDs, or banking credentials.

These services process data in accordance with their respective privacy policies.

User Consent

By accessing or using the BRISKO platform, including the mobile application and website, you explicitly provide informed, specific, and unambiguous consent for BRISKO to collect, use, store, and process your personal data (including contact information, delivery address, GPS location, and transaction details) for order fulfillment, delivery coordination, payment processing, customer support, analytics, fraud prevention, legal compliance, and related purposes.

Information We Collect

We may collect:

PURPOSE LIMITATION AND DATA MINIMIZATION

BRISKO collects and uses only the minimal personal data necessary to provide, improve, and secure its services. Your data is processed solely for defined purposes such as order processing, delivery coordination, payment completion, and customer support. We do not use your personal data for unrelated commercial purposes.

• Full name

• Mobile number

• Email address

• Delivery address

• GPS location

• Order history & transaction details

• Device identifiers, IP address

• App usage & analytics data

We do not directly store any card, UPI or banking credentials.

DATA DELETION:
Account Deletion & Data Erasure

Users have the right to delete their account and all associated personal data. You can request account deletion directly through the 'Delete Account' feature within the App Settings or by emailing our support team at briskofooddeliveryapp@gmail.com. Once requested, we will purge your personal data from our active databases within 30 days, except for data we are legally required to retain (such as invoices for tax and audit purposes).

How We Use Your Data

LIVE LOCATION TRACKING

BRISKO collects the location to assign deliveries and show real-time tracking

For Customers: Brisko collects location data only when the app is in the foreground (active use) to identify your delivery address and show you nearby restaurants.

For Delivery Partners: Brisko collects precise location data, including in the background (when the app is closed or not in use), to enable real-time order tracking for customers and to assign new delivery tasks.

For Restaurant Partners: Location data is collected only while the app is in use to verify the outlet address. We do not track restaurant locations in the background.

Data is used to:

• Process and deliver orders

• Google signin receipts and service notifications

• Handle refunds & customer support

• Improve platform performance

• Fulfil legal obligations

Payments

BRISKO uses secure third-party payment gateways such as Razorpay to process online transactions. BRISKO does not store debit/credit card, UPI, or banking credentials.

All online payments are securely processed through Razorpay Payments Services Pvt. Ltd.

UPI transactions may be completed using third-party UPI applications such as Google Pay, PhonePe, Paytm, and BHIM, and are securely processed through Razorpay.

Location permissions are used only during active orders for delivery assignment and live tracking. Users may disable location permissions in their device settings, but delivery accuracy may be affected.

This background location data is used solely for the purpose of order assignment and live tracking, and is not used for any other purpose or shared with unauthorized third parties.

Data Sharing

Data may be shared with:

• Delivery partners

• Restaurants

• Payment processors

• Cloud & analytics providers (Firebase, Google Analytics)

• Government authorities when legally required

Information Collected and Purpose:

We collect the following data types to provide, secure, and improve the Brisko experience:

Personal Identifiers: Full Name, Phone Number, and Email Address are collected to create your account and contact you regarding your orders.

Delivery Information: Your physical Delivery Address is collected to facilitate the delivery of food by our partners.

Precise Location (GPS): We collect precise location data to show you nearby restaurants and provide real-time tracking of your delivery.

Transaction Data: Order history and transaction details are stored to manage your past orders, handle refunds, and for tax/legal compliance.

Technical Data: IP Address and Device Identifiers are collected automatically for fraud prevention, security monitoring, and to ensure app stability.

* Usage Data: App interactions and analytics help us understand how users use the app so we can improve the service.

DATA SHARING AMONG STAKEHOLDERS

To ensure a seamless food delivery experience, BRISKO facilitates the sharing of specific information between the three parties involved in an order:

1. Data Shared with Restaurant Partners:

From Customers: We share the customer’s Name, Delivery Address, and Order Details so the restaurant can prepare the food correctly. Note: Customer phone numbers are only shared if the customer provides explicit consent for order-related queries or promotional updates.

From Delivery Partners: We share the delivery partner’s Name and current GPS location with the restaurant to coordinate the pickup of the food.

2. Data Shared with Delivery Partners:

From Customers: We share the customer’s Name, Delivery Address, and Phone Number to enable the delivery partner to navigate to your location and contact you if they cannot find the address.

From Restaurants: We share the Restaurant Name and Pickup Address so the delivery partner knows where to collect the order.

3. Data Shared with Customers:

From Delivery Partners: We share the delivery partner’s Name, Photo, and Live GPS Location so the customer can track the progress of their delivery in real-time.

From Restaurants: We share the restaurant’s Name, Address, and FSSAI License details to ensure transparency and food safety compliance.

“We do not sell personal data.” We share precise location data only as necessary for order delivery and live tracking during active orders.

Data Retention

User data is retained only as long as necessary for order fulfillment, legal, tax and regulatory purposes.

Order and invoice records may be retained for up to 8 years for tax and legal compliance.

Children’s Privacy

Age Restriction

BRISKO is intended strictly for users who are 18 years of age or older.

If we discover that an account belongs to a person under 18 years of age,

we will immediately suspend and permanently delete the account and all associated personal data.

BRISKO does not offer services to children and does not seek or require parental consent,

as minors are not permitted to use the platform.

The information collected will be used solely to facilitate the requested service and will not be used to create a user profile for the Minor or for any marketing, profiling, or other secondary purposes. You are responsible for any information you provide about a Minor. If we become aware that personal information of a Minor has been provided without the requisite and valid parental or guardian consent, we reserve the right to delete such information immediately.

User Rights

Withdrawal of Consent (How to Do It)

Consent Withdrawal and Data Deletion

Users may withdraw consent and request deletion of their personal data by:

• Using the in-app option: Settings → Delete Account/Log out

• Or emailing briskofooddeliveryapp@gmail.com from their registered email ID

Verification:

To prevent unauthorized deletion, we may verify identity using registered email or phone number.

Processing Time:

• Account data will be deleted from active systems within 30 days of verification.

• Backup data may be retained for up to 90 days for security and recovery purposes.

• Data required for legal or tax compliance (such as invoices) will be retained as mandated by law.

Once deletion is complete, the account cannot be restored.

Users may request:

• Access

• Correction

• Deletion

• Withdrawal of consent

Third-Party Services Used

We use third-party platforms such as Firebase (authentication & analytics), Google Maps (location services), and Razorpay (payment processing) to provide core app functions.

Data Breach Notification

In the event of unauthorized access, loss, alteration, or disclosure of personal data that may pose a risk to user rights and freedoms, BRISKO will take reasonable steps to investigate, mitigate, and notify affected users and relevant authorities in accordance with applicable Indian laws and regulations, including the Digital Personal Data Protection 2023.

RESTAURANT PRIVACY POLICY

Information We Collect

We collect the following information from restaurant partners for onboarding, verification, and settlement purposes:

Restaurant name and business details

FSSAI licence number

PAN card details

Bank account details (account number, IFSC, bank name)

How We Use the Information

The collected information is used for:

Restaurant verification and onboarding

Legal and regulatory compliance

Processing settlements and payouts

Operating and improving platform services

Location Information

We collect restaurant location data only while the app is in use. This is used to verify the restaurant address and to display the restaurant location to customers. We do not collect background location data from restaurants.

Data Sharing

Information may be shared with customers, payment partners and government authorities only when legally required. We do not sell restaurant data to third parties.

Data Security

BRISKO implements reasonable technical and organizational safeguards to protect user data.

• All data transmitted between the app and servers is protected using HTTPS with TLS encryption.

• Sensitive data stored on servers is encrypted at rest.

• Access to user data is restricted to authorized personnel only and protected by access controls.

• Administrative access is limited and monitored to prevent unauthorized use.

Despite these measures, no digital system can be guaranteed to be 100% secure.

DELIVERY PARTNER PRIVACY POLICY

Information We Collect

We collect the following information from delivery partners:

Pan card

Vehicle number

vehicle type(scotter/bike)

Bank account details (account number, IFSC, bank name)

How We Use the Information

The information is used for:

Identity and document verification

Delivery operations and compliance

Processing payouts

Safety and fraud prevention

Location Information

We collect real-time location data, including background location data, during active deliveries. Location data may be collected even when the app is closed to enable order tracking, navigation, delivery confirmation, and safety purposes.

Data Sharing

Delivery partner data be shared with customers.restaurant partners.payment partners, verification services, and government authorities when required by law. We do not sell personal data.

Data Security

Sensitive personal data is stored securely and used only for authorized operational and compliance purposes.

BRISKO implements reasonable technical and organizational safeguards to protect user data.

• All data transmitted between the app and servers is protected using HTTPS with TLS encryption.

• Sensitive data stored on servers is encrypted at rest.

• Access to user data is restricted to authorized personnel only and protected by access controls.

• Administrative access is limited and monitored to prevent unauthorized use.

Despite these measures, no digital system can be guaranteed to be 100% secure.

Grievance Officer (India – IT Rules 2021)

Name: Ashfaq Ulla Khan G F

Email: briskofooddeliveryapp@gmail.com

Response Time: Within 24 working hours and resolution within 10-15 days

Working Days: Monday – Sunday

Service Area: Karnataka, India

Policy Updates

We may update this policy and notify users via app or website.

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