User Documentation for Business Software
User Documentation for Business Software
Embedded Files
Skills
Skills
Technical Writing
Software Documentation
User Guides
Content Editing
Tools
Tools
MadCap Flare XML Editor
ScreenPresso (Snagit Alternative)
Improved self-help resources and support services by creating a searchable online documentation for five applications.
Improved self-help resources and support services by creating a searchable online documentation for five applications.
I coordinated with the project manager to organize the scope and documentation. The portal removed outdated PDFs from circulation, reduced support services' workloads with easy access to shareable resources, and integrated video content.
I coordinated with the project manager to organize the scope and documentation. The portal removed outdated PDFs from circulation, reduced support services' workloads with easy access to shareable resources, and integrated video content.
"Benjamin replaced our outdated PDF and Word documents with easy-to-find, shareable resources, making it simple for anyone to access the solutions they need."
– Jodi H., Customer Support Lead
FAQ & Release Notes
FAQ & Release Notes
The home page provides drop-down selections for the FAQs and release notes for the documentation portal, which link to new feature resources.
Embedded Video Widget and Definitions
Embedded Video Widget and Definitions
Embedded definitions and videos provide quick access to key terms and visual resources.
User Software Documentation
User Software Documentation
Converted PDF user documentation for three existing software applications and created new documentation for two new applications.
Video Directory
Video Directory
To encourage visual learners to self-help, a video directory allows fast access to video tutorials for different software applications and user guides.
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