Using language to foster trust and understanding.
Using language to foster trust and understanding.
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Professionally, I help companies connect with clients. In my personal life, I help others celebrate and share their passions.
I'm open to projects involving technical writing, communications, project management, or other roles that require strong interpersonal skills.
Past Professional Experience
Past Professional Experience
OCP Communications
2022 - PresentTechnical Writing Consultant
Created and maintained online documentation using MadCap Flare and user knowledge base using HubSpot while advising support services.
Performed competitive research in the Visitor Management industry, developed buyer personas, and provided product messaging for the sales team.
Directed narrative team and coordinated between department teams to deliver game content aligned with creative, administrative, and technical goals.
Formatted and copyedited fantasy fiction novels while managing author newsletter and Facebook ad campaigns.
ALICE Receptionist
2019 - 2022Sales & Fulfillment Manager
Managed partner relationships with Konica Minolta, ELO Touch Solutions, Acuant, and other hardware and software providers.
Simultaneously managed ongoing pipeline of 10-20 end-to-end client projects, including 20+ to San Bernardino County.
Provided ongoing training for internal support and software resellers on new features.
Delivered weekly sales analysis to the executive team using Fresh Sales CRM to forecast income.
ALICE Receptionist
2016 - 2019Support & Fulfillment Specialist
Reported customer feedback for the product manager’s review.
Identified fulfillment and support pain points to improve processes and customer satisfaction.
Identified documentation gaps, creating user documentation.
Education
Education
Georgia State University
Bachelor's Degree in Journalism
2012 - 2015Major: Public Relations
Minor: Marketing
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