Customer Onboarding FAQ & User Guide
Customer Onboarding FAQ & User Guide
Embedded Files
Skills
Skills
Technical Writing
Creative Writing
UI / UX Prototyping
Interviews
Tools
Tools
Figma
ClickUp
Improved player onboarding by creating a user-friendly in-world tutorial character for a web game.
Improved player onboarding by creating a user-friendly in-world tutorial character for a web game.
This project involved 10+ staff in technical, narrative, and art departments to create a character that conveyed the story-rich world while providing FAQs and a user guide for getting started.
This project involved 10+ staff in technical, narrative, and art departments to create a character that conveyed the story-rich world while providing FAQs and a user guide for getting started.
Using ClickUp, I managed the requirements and milestones while using Figma to wireframe and write the character's dialogue.
Using ClickUp, I managed the requirements and milestones while using Figma to wireframe and write the character's dialogue.
FAQ For New Users
FAQ For New Users
The FAQ dialog section focused on the game's Web3 currency requirements, with the target audience already familiar with wallet functionalities.
User Guide for Existing Users
User Guide for Existing Users
For existing users accessing new content (or having read the FAQ), the user guide dialog tree opens interfaces for buying and trading the required currencies.
Character Planning
Character Planning
In addition to technical requirements, I worked with the narrative and art teams to develop a character and their role consistent with the existing worlds and aesthetic. I created the character's dialogue, while the character design was done by the art team.
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