Notifications

There are 2 methods of notifications in Beehive:

1. In-App Notifications: These are accessed by clicking the bell icon in the top right corner of your screen when you are logged in. 

   • It is not possible to turn off these notifications

2. Email Notifications: Some notifications are sent by email to the email associated with the user's Beehive account. 

   • These notifications will never include PHI and will ask you to log into Beehive to see more information

   • Some email notifications can be turned off or modified (i.e. choose the time and day to receive survey digest) in your user profile.

Urgent Clinical Issues (in-app and email):

Urgent Clinical Issues notifications are meant to draw your attention to the urgent clinical issues that clients may trigger in Beehive. These notifications will trigger as soon as the client has answered a survey question that is tagged as an urgent clinical issue. 

Users that receive urgent clinical issue notifications: group-admin, clinic-admin, the user assigned as the treatment team lead for the client. Users may turn off email notifications for urgent clinical issues by updating their profiles.

Please click here to be directed to the Urgent Clinical Issues section for more information about Urgent Clinical Issues.

Survey Status Notifications (in-app and email):

Survey status notifications are available for group-admin, clinic-admin, and treatment team lead users. 

In-App

These notifications will populate at 3 key points relative to client's survey window: 

1. When a new window opens

2. When the due date passes and surveys are not yet complete

3. One month before survey window expires and surveys are not yet complete

Weekly Digest Emails

The above survey notifications will be compiled into a weekly email that is sent to all Group admin, Clinic Admin, and Treatment Team Lead users. It will show all clients who have incomplete surveys. It will indicate whether the client has incomplete client surveys, PSP surveys, and/or clinician entered data. It will also indicate how close to the expiration date clients are. 

By default, the above users will receive these emails for every clinic that they have access to in Beehive. Users can change this (including turning these notifications off entirely) by editing their profile. 

Be default, these emails will be delivered on Mondays at 8am. Users may personalize the day and time that they receive these emails in their profile.

Client Ask for Help (in-app and email):

Clients have the ability through Beehive to indicate that they need support. For more information on this process, click here for weblink process or click here for iOS app process.

If the client asks for help while completing surveys via weblink, an email and in-app notification will be sent to the group-admin, clinic-admin, and treatment team lead for the client. The in-app notification will include the date, name, reason selected for help, as well as the survey name and question number if relevant. For example, " 06/27/2022 Oakley Parker Asked for help: “I don’t understand the question.” Questionnaire about the Process of Recovery (QPR) Question 2.". Remember, that email notifications cannot include PHI, and will instruct you to log into Beehive for more information. 

If the client asks for help while completing surveys via iOS app on iPad, an email and in-app notification will be sent to the user who logged into the ipad for the client's session (this would typically be the person supporting the client to complete surveys). The in-app notification will include the date and name of the client who asked for help. For example: "6/27/2022 Oakley Parker asked for help". Remember, that email notifications cannot include PHI, and will instruct you to log into Beehive for more information.

All users may turn off "Client Ask for Help" email notifications for any/all clinics that they are a part of by visiting their user profile.

Weblink Survey Notifications (in-app): These notifications may be triggered by a client while they are completing surveys via weblink. 

A Weblink Survey Notification will populate if a client:

1. 1. Exits before survey completion.

   2. Indicates they need to update their profile information.

Support Request Notifications (in-app only):

Support request notifications will be generated if you have a support request assigned to you.

Please click here to be directed to the Support Requests section.