F.A.Q.'s- Frequently Asked Questions

To troubleshoot this issue, follow these steps:

1. Ensure that client/PSP's contact information (email/phone number) are entered correctly into client/PSP Beehive profile.

2. Ensure that the expected weblink delivery method has been selected in client/PSP profile.

3. If client/PSP is expecting weblink to come via SMS (text message), ensure they have completed the validation step.

4. If client/PSP is expecting the weblink to come via email: Ensure they have looked in all appropriate places in their email inbox.

   1. Weblink Survey emails may sometimes be caught in a filter, and end up in the Spam/Junk or Promotions folders.

   2. Ensure that the client/PSP did not accidentally delete the email.

   3. Search for "Beehive" in inbox to see if there are any relevant emails

5. Make sure the client/PSP has not already completed their surveys.

   1. For steps detailing how to check survey responses, please click here.

6. Manually push the surveys again to the client/PSP.

   1. For steps detailing how to do this, please click here.

Please click here to be directed to the Tablet Management guide, which contains answers to a variety of questions clinics may have about the Beehive Issued Tablets.

If your specific question is not answered by this guide, please reach out to your clinic's Beehive point person.

Please fill out the field "What date did you first obtain your license?" with when you were board certified.

If a client is having issues with their Survey Completion screen, try these steps:

• Ensure that the client is clicking on the most recent weblink sent to their email.

• Ensure that the client is clicking on the proper email, and not one sent to their PSP. (If they share the same email address)

• Check to see if the issue is resolved by manually push the surveys again to the client/PSP.

  • For steps detailing how to do this, please click here.

• Have the client open the survey in a Private/Incognito browser window:

  • For Chrome, Opera, Edge and Safari : CTRL + SHIFT + N (Windows) or Shift + ⌘ + N  (OSX/Mac) will open this window type.

  • For Firefox, CTRL + SHIFT + P (Windows) or Shift + ⌘ + N  (OSX/Mac) will open this window type.

• Have the client clear their browser cache: 

  • (Note: After completing the appropriate steps for the relevant browser, close and reopen the browser window.)

  • For Chrome:

    1. Open the Tools menu (represented by three vertically stacked dots) by pressing the appropriate button in the top right corner of the browser.

    2. Select the "History" menu.

    3. Select the "Clear browsing data" option from the left hand navigation pane.

    4. Select "All Time" from the "Time Range" drop-down menu.

    5. Ensure all three boxes are checked.

    6. Press "Clear Data".

  • For Firefox:

    1. Open the Tools menu (represented by three vertically stacked lines/AKA "hamburger button") in the top right corner of the browser.

    2. Select "Options".

    3. In the left hand navigation pane, select "Privacy & Security".

    4. Scroll down to the "Cookies and Site Data" section.

    5. Press the "Clear Data" button.

    6. Ensure all checkboxes are selected.

    7. Press the "Clear Data" button.

  • For Microsoft Edge:

    1. Open the Tools menu (represented by three horizontally aligned dots) by pressing the appropriate button in the top right corner of the browser.

    2. Select "Settings".

    3. In the left hand navigation pane, select "Privacy, search, and services".

    4. Scroll down to the "Clear browsing data" section.

    5. Press the "Choose what to clear" button.

    6. Select the "Cookies and other site data" and "Cached images and files" check boxes.

    7. Press the "Clear now" button.

  • For Safari, OSX (Desktop):

    1. Click "Safari" in the top left hand corner of the screen, next to the Apple symbol.

    2. Select "Preferences".

    3. Select the "Privacy" tab.

    4. Click the "Manage Website Data..." button.

    5. Press the "Remove All" button, then confirm the action by pressing "Remove Now".

  • For Safari, iOS (Mobile):

    1. Go to your phone's "Settings" menu.

    2. Scroll down to the "Safari" options.

    3. Scroll down, and select "Clear History and Website Data".

    4. Select "Clear History and Data".

Be sure to check the filters you have in place on the admin list. Group-level users are not assigned to a specific clinic, so ensure that you view the Admin tab with "All Clinics" selected in the top left drop down menu.

When a client is discharged from your program, (1)the clinic needs to complete a the EPI-CAL discharge survey and then (2) the client should be deactivated in Beehive.

1. Complete "EPI-CAL Discharge" Survey (Provider, Clinic Admin, and Group Admin Users): The "EPI-CAL Discharge" survey needs to be assigned to the client who is being discharged. This is done by editing the client's information in Beehive. The "EPI-CAL Discharge" survey is an "Additional Unscheduled" Bundle. Please see this video for further guidance on how to assign additional bundles in Beehive. 

Once assigned, a clinician or other designated clinic staff member should complete the survey, prior to completion of step 2 (deactivating the client in Beehive).

2. Deactivate Client in Beehive (Clinic Admin & Group Admin Users Only): This is done by closing their episode. When an episode is closed, clients will be moved to an "inactive" status in Beehive and surveys will no longer be automatically sent to them via weblink. 

This occurs when a user's browser window has a zoom level that isn't 100%-

Please check to see what your current browser's zoom level is at, and change the zoom value back to 100%.

For more training on Beehive, please register for a Cornerstone account to review training videos on Beehive workflows and features. 

Cornerstone is the learning management system used by EPI-CAL and includes training curricula for Beehive. Contact your LHCN point person for more information about registering for an account.