Helping customers to stay in their homes

We do this by...

• Making sure new homes are safe, secure, clean and in good repair.

• Turning around empty properties within 45 days.

• Offering you a range of ways to pay rent and services charges.

• Giving you contact details of named neighbourhood and rent advisors.

• Offering an affordable payment plan to help you catch up with your rent.

• Sending you a rent and/or service charge statement every year.

• Providing you with an online mutual exchange service that is free to access.

• Giving you a final decision on any mutual exchange requests within 42 days.

• Providing a personalised independent living service that regularly reviews care and support needs.