Being a responsible business
Customers satisfied we offer value for money...
How we spent your rent to the £1
18p providing services
12p housing management
6p caretaking, grounds maintenance
45p repairs and maintenance
20p maintaining your home
15p major repairs (e.g. replacing kitchens, bathrooms and boilers)
10p planned maintenance / servicing
37p building new homes
Our service standards say we’ll always…
We do this by...
Communicating with you in a way that best suits your needs.
Responding effectively and sensitively to your needs.
Delivering our services in a way that does not discriminate against anyone based on sex, age, race, religion, disability, sexual orientation, gender reassignment, marriage and civil partnership, or pregnancy and maternity.
Treating everyone who uses our service fairly and equally.
Arranging home visits at a mutually convenient time if it is difficult for you to visit our office.
