Making sure our customers receive excellent service
88%
customers felt satisfied that we are easy to deal with
79%
customers felt satisfied we listen to your views
and act on them
76%
confirmed that our operative
displayed their name badge
when attending a repair
(based on our repairs satisfaction survey)
customers are involved in our customer feedback network
(our “Customer Community”)
Our service standards say we’ll always…
We do this by...
Making sure that all customer information we hold is up to date and accurate.
Being understanding and helpful and supporting you quickly and efficiently.
Making sure you get all the information you need to answer your question and by explaining any next steps (if relevant).
Making sure that our colleagues always display their ID badges and give you their names and job title.
Involving you in shaping our services - depending on your interests and how much time you can/want to commit.
Giving you opportunities to talk about our performance or get involved in service reviews.
Publishing this report (our Customer Annual Review) so you know how we’re doing.
