Investing in good quality homes and estates
86%
customers were satisfied with our repairs/maintenance services in general*
91%
customers were satisfied with a recent repair**
95%
customers felt their repairs appointment had been kept**
74%
customers felt their repair was fixed on the first visit**
100% homes meet the ‘Decent Homes’ standard and have safety checks in date
Last year, we spent...
86%
customers were satisfied with their neighbourhood as a place to live
50
neighbourhood cases (for every 1,000 homes we manage)
also called anti-social behaviour cases. We had 267 cases in total.
Our service standards say we’ll always…
We do this for our HOMES by...
Make sure all our homes meet the Government’s ‘Decent Homes Standard’.
Complying with our legal responsibilities as a landlord, including gas, electrical, fire safety, water hygiene and asbestos management and lifts.
Offering a range of ways for you to report a repair.
Getting out to all emergency repairs within 24 hours.
Arranging appointments at times that suit us both if we need to go inside your home.
Aiming to fix your repair on the first attempt.
Maintaining homes and shared areas on a planned cycle.
We do this for our ESTATES by...
Providing regular cleaning services for inside and outside shared areas.
Maintaining communal gardens so they are safe and secure.
Making it easy to report neighbourhood issues.
Responding to hate crime, domestic violence or serious physical assault within 24 hours and all other reports of neighbourhood issues within 5 working days.
Working together - with you and other partners - to make your neighbourhood a better place to live.