Customer Care
Customer Care
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World Host - Principles of Customer Care
World Host - Principles of Customer Care
This is a stand-alone programme which is suitable for individuals who are involved in the hospitality, tourism or retail industry.
Aimed at any front-line staff who come into contact with and have regular interactions with customers.
Customer Service Level 2
Customer Service Level 2
This course content has been written by leading experts in the field of customer service and learners will cover the following topics:
customer service principles
customers' needs and expectations
behaviour and interpersonal skills
responding to problems or complaints
World Host - Principles of Customer Care (elearning)
World Host - Principles of Customer Care (elearning)
This is an engaging customer service training experience for staff, covering real-world situations.
Flexible content ensures workshops are always highly relevant allowing trainers to adapt to suit organisation needs.
WorldHost training is the foundation for establishing a culture of excellence and driving business transformation.
Aimed at any front-line staff who come into contact with and have regular interactions with customers.
Delivered in four 90 minute webinars.
WorldHost 2020 Covid-19 Customer Service
WorldHost 2020 Covid-19 Customer Service
WorldHost 2020 prepares your service professionals for front-line duty beyond Covid-19. It explores the key changes that service professionals will encounter on a day to day basis.
The programmes focuses on three key aspects:
the working environment
peoples behavioural changes
health, safety and hygiene
Businesses that train all their staff can apply for a WorldHost 2020 badge to display on physical entrances and digital platforms.
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