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Impact:
Relying on technology to manage performance makes it easier for Amazon managers to track employees performance because it is all being recorded.
This technology can have a negative impact on employees because of the lack of discrepancy. This technology calculates solely on numbers, disregarding age, physical, and intellectual ability of each individual employee.
Amazon’s performance management practices:
Amazon is a very technological company, meaning most employee performance is tracked through technology. In the article written by Christopher Mims, it is mentioned that Amazon software includes an assortment of sensors in the warehouse that tracked workers’ every move.
Employee productivity is calculated based on the average time a task takes an Amazon employee to complete. Amazon emphasizes that no employee is being pushed beyond an unreasonable rate because the calculations are an average on all the workers in one warehouse.
Employees will get a warning if they do not complete tasks in a certain rate which is censored by Amazon software and algorithms. Such software helps managers monitor and track who is doing good or bad. This allows for supervisors to know exactly which employees should be rewarded and who should be spoken to about performance.
Amazon views these target rates as a way to motivate employees to reach a certain number, as well as keep them on track.
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