Why you need more than AI
Anyone can generate content with AI. What truly makes the difference is knowing how to
guide it, interpret it and adapt it to real people, cultures and business goals. I combine native-level German, intercultural expertise and practical AI experience to turn generic output into communication that is precise, credible and effective across markets.
Customer Service 2.1 means: Human support + AI
Communication in German and English: Business, commercial, corporate, and technical
AI Agent Development: Implementation of autonomous workflows for WhatsApp and Instagram
Automation Architecture: Connecting AI with CRMs, calendars, and databases
Technical Prompt Engineering in German for optimal results
Creation of AI Avatars: Realistic and personalized for sales and customer service channels
Review and adaptation of texts: AI-generated content, including Plain Language
Internationalization of training and educational projects
Agentic AI & Automation
Design of intelligent agents with specialized company knowledge (RAG)
Task automation between AI and existing business management tools
Programming real-world actions: appointment booking, lead qualification, closing inquiries
Instant 24/7 support on official channels (WhatsApp / Meta API)
Technical supervision of response logic and regular model updates
About me
My name is Bianca María , I'm a native German, based in Asturias and a naturalized Spanish citizen. I speak nine languages, as well as Spanish and German Sign Language, and have gained extensive professional experience in six countries, each with its own cultural background.
I specialized in content creation and have developed strong skills in intercultural mediation within professional environments characterized by cultural diversity and international collaboration.
I come to support companies in their perspective of opportunities; meet potential clients and partners in other countries, and accompany them in the process.
I love to share my knowledge and experience, i.e. to prepare documentation, search for information and create content for the web or just to establish and optimize written and verbal communication or body language.
Intercultural mediation as well as the language of each country are important to maintain a fluid, friendly and professional contact in export, import and collaboration projects.
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> References
> Author website
Communi-care
The term communi- care (latin) means: to share or make common something to somebody
Communication is the process of transmitting and receiving information.
In other words, communication is the sum of all the things one person does, when he or she wants to create understanding in the mind of another. It involves a systematic and continuous process of telling, listening and understanding through a common system of symbols, signs, behaviors in a verbal, non-verbal or written form.