There are five levels in the Medicare claims appeal process:
Level 1: Your Health Plan: If you disagree with a Medicare coverage decision, you may request your health plan to redetermine your claim.
Level 2: An Independent Organization: If you disagree with the decision in Level 1, you may request a reconsideration by an independent organization.
Level 3: Office of Medicare Hearings and Appeals (OMHA): If you disagree with the Level 2 decision or dismissal, you may request that an OMHA adjudicator review the action.
Level 4: The Medicare Appeals Council: If you disagree with the OMHA adjudicator's decision, you may request the Medicare Appeals Council review the decision.
Level 5: Federal Court: If you disagree with the Medicare Appeals Council decision, you may seek a review of your claim in Federal District Court.
What to Expect During the ALJ (Level 3 Appeal) Hearing
Most Administrative Law Judge (ALJ) hearings will be conducted over the phone, but they can also have them in person or with video.
Your insurance company may send a representative to defend the company's decision.
The hearing will begin with the ALJ introducing themself. They will discuss any recording devices that are present, functional and recording.
If you do not have an attorney, you will be asked if you waive your right to an attorney.
The ALJ will read the most recent denial that explains why everyone is present in the hearing. They will ask all parties if that is accurate information. If anyone says no, then they proceed with a conversation to discuss why everyone is actually present. If everyone agrees, they proceed with the hearing.
You will be sworn in and be under oath for the remainder of the hearing.
You will be asked if you were able to review the exhibit files, which should have been sent to you prior to. If you have reviewed them, the ALJ will ask you if you have any objections to specific files being submitted as exhibits. The other parties will be asked the same.
The ALJ is able to read the "subheadings" of the exhibits if needed.
If there are no objections, the exhibits will be accepted as part of the record.
Each party will be asked to say and spell their name and state their relationship to the case. If you are the patient/member, you are considered the "appellant."
Each party is entitled to have an opening statement but it is optional. The appellant will have the opportunity to give their Opening Statement first.
After testimony from the appellant is presented, the other party will have the opportunity to ask cross-examination questions.
If there are no further questions, the other party will have the opportunity to testify.
After their testimony is presented, you will have the opportunity to as cross-examination questions.
If there are no further questions, the ALJ will then ask questions if needed.
The ALJ will ask if the other party has anything they would like to say in a closing argument.
After the other party's closing argument, you will have the opportunity to give a closing statement.
This is the end of the hearing. You will be mailed their decision as soon as possible. If you have an online account, you can see the status there as well.
(After a Medicare Appeals Council (MAC) Decision)
Once a case reaches federal court, the nature of the process changes dramatically. It no longer feels like an administrative or insurance appeal—it becomes a formal lawsuit against the federal government under the Medicare statute.
Here is what you can expect at each stage:
The case name will look like:
(Your Name) v. Xavier Becerra, Secretary of Health & Human Services
This is a civil action, filed in the U.S. District Court that covers your state.
You are not suing your insurance company, the plan, the pharmacy, or the Medicare contractor—only HHS, because Medicare coverage decisions ultimately fall under that federal authority.
This is the biggest surprise for people.
take new evidence
review new medical records
let you tell your story again
consider facts that weren’t in the ALJ/MAC record
Federal district court review is limited to the evidence and arguments already in the administrative record.
applied the law correctly, and
made a decision supported by “substantial evidence.”
This is a legal review, not a medical review.
There is almost never an in-person hearing.
The process looks like this:
This document:
Names the defendant (HHS Secretary)
States the basis for federal jurisdiction (42 U.S.C. § 405(g))
States why the MAC decision was legally wrong
This is a large file including:
ALJ hearing transcript
ALJ decision
All evidence submitted
The Medicare Appeals Council decision
All prior appeal documents
This becomes the only evidence the judge reviews.
Usually:
Plaintiff’s Motion for Summary Judgment / Opening Brief
HHS Response Brief
Plaintiff’s Reply Brief
These documents argue issues like:
Were Medicare rules correctly applied?
Did the ALJ ignore relevant evidence?
Did the MAC use the wrong legal standard?
Was the decision “arbitrary and capricious”?
The district court can:
Upholds the denial (least favorable)
Orders Medicare to cover the item/service (best outcome)
Most common outcome
The judge sends the case back because:
the ALJ didn’t consider key evidence
the MAC misapplied policy
the record is incomplete
the reasoning was inadequate
On remand, a new ALJ hearing may be required.
Federal Medicare appeals move slowly:
Filing complaint → done immediately
HHS files the administrative record → 60–120 days
Briefing schedule → 3–4 months
Judge’s decision → 6–12 months after briefing
Total: 12–24 months for the final ruling.
This is important:
A federal judge MUST defer to the Medicare Appeals Council unless:
there is a clear legal error,
the decision contradicts Medicare law, OR
the findings lack “substantial evidence.”
Your burden is not to show the judge that the treatment is medically necessary—only that the MAC was wrong as a matter of law.
But it is challenging because federal court:
requires strict formatting
uses legal standards
expects citations to statutes/regulations
must follow federal civil procedure rules
If representing yourself, the judge will give some leniency, but you still must follow court rules.
Many people hire an attorney just for this phase because federal litigation is procedural-heavy.
There is:
a federal filing fee (about $405, as of Dec. 2025)
possible costs for printing/serving documents
attorney’s fees only if you hire counsel
If you win, you may be eligible to recover attorney’s fees under the Equal Access to Justice Act (EAJA) if the government’s position wasn’t substantially justified.
Even though you can’t add evidence later, you can prepare your legal arguments. Make sure you have:
The ALJ and MAC decision
Where they applied incorrect Medicare policy
Why their reasoning was inadequate
How they misunderstood the record
Regulatory citations showing coverage should have been approved
Links
Medicare Rights and Protections - PDF
OMHA HHS 3rd Level Appeal Website
Official Medicare Appeals Booklet
Medicare Part A and B Appeals Booklet
Original Medicare (Fee-for-service) Appeals
No Surprises Act Consumer Advocate Toolkit
Parts C & D Enrollee Grievances, Organization/Coverage Determinations, and Appeals Guidance - PDF
Appeals Decision Search (Part C & Part D)
Advocacy Tips: Medicare Administrative Law Judge (ALJ) Hearing Process