Virtual Reference Service Policy

Goals of Online Reference Service

1. To provide consistent assistance to students seeking information, materials, reader’s advisory service, or guidance in the use of the online information references.

2.  Acquire resources appropriate to the student’s needs to satisfy most requests, using materials available in the library.

3. To continue library service to the students.

4. To assist students with locating the best sources of information.

5. To educate students concerning resources and research techniques to help them become information literate.

VIRTUAL REFERENCE SERVICE POLICY

This policy identifies for students the levels of service which the library provides, based on the resources available.  This policy defines the primary clientele for the Virtual Reference Services as the whole AICS currently enrolled students.

1. Students can communicate/chat with the librarian via Facebook Messenger/Chat widgets from Virtual Reference Service page. Contact and ask the Librarian for your queries.

2. Virtual Reference Service facility is use only for online library assistance.

3. If queries require an extensive time and effort on the part of the librarian to answer, do not demand the librarian to immediately answer you back. Schedule an appointment with the students when to send her/him the needed resources.

4. To extend the hours of operation of its chat services, the AICS Library works collaboratively with the other librarians of AICS.

5. The Librarian will work to get the resource needed and when find it, will simply email, or send to the requester ‘s Facebook messenger account. The librarian strives to come back with a response in 24 hours.

6. The chat service is not available during break.

7. Librarian will help to find the needed information base only on the current subjects enrolled.

8. Librarian has the option to refuse service to students who use inappropriate language and behavior.