Letter Writing

Letter 1

You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets, and the staff were very unhelpful to you.

Write a letter to the train company. In your letter,

• describe the problem you had with the tickets 

• say why you were unhappy with the staff

• suggest what action the train company should take

Write at least 150 words.

You do NOT need to write any addresses.
Begin your letter as follows:

Dear Sir or Madam,

Letter 2

Your child is going on a trip to another country for a week. The school authority is looking for some parents who can join the trip. You are interested in going with the children.

Write a letter to the head of the school. In your letter,

• say why you want to join the team

• mention what you can do to assist

• also ask questions related to the trip

Write at least 150 words.

You do NOT need to write any addresses.
Begin your letter as follows:

Dear Sir or Madam,

1. Opening salutation: As given in Q.

   • Example- Dear Sir/Madam OR Dear Mr. Smith

2. Introduction (2 sentences)

   • Formal: Introduce yourself + purpose (do not give any details)

   • Informal: greeting + purpose

3. Body paras: Make 2-3 body paras according to the bullet points.

4. Concluding statement: One short phrase or a sentence related to the bullet points

5. Closing salutation + name

   • Formal: Yours faithfully/sincerely, full name

   • Informal: Regards, All the best, Lots of love, Best wishes, AND First name

1. Requesting information

2. Giving information

3. Complaining

4. Apologizing

5. Applying

6. Inviting

7. Thanking 

Requesting Information

• I look forward to receiving your response soon.

• I would appreciate it if you could provide the requested information at your earliest convenience.

• Thank you for your time and assistance. I hope to hear from you soon.

Giving Information

• I hope the information provided is helpful.

• Please feel free to contact me if you require any further details.

• I trust this information will be useful to you.

Complaining

• I hope this issue will be resolved promptly.

• I would appreciate immediate action regarding this matter.

• I look forward to your prompt response and a satisfactory solution.

Apologizing

• Once again, I sincerely apologize for the inconvenience caused.

• I hope you will understand my situation and accept my apology.

• Thank you for your patience and understanding.

Applying

• I look forward to the opportunity to hear from you soon.

• Thank you for considering my application.

• I hope to have the chance to contribute positively to your organization.

Inviting

• I sincerely hope you will be able to attend.

• Please let me know if you can join us.

• I look forward to celebrating this occasion with you.

Thanking

• Thank you once again for your kindness and support.

• I truly appreciate your help and generosity.

• Your assistance means a great deal to me.

Opening Salutation

·      For informal letters, use only first name.

·      For formal letters, use last name only.

·      For colleagues, use first name only.

Closing Salutation

·      For informal tone, use

o  Warm wishes

o  Warm regards

o  Lots of love

o  Best regards

·      For formal tone, use

o  Yours sincerely

o  Yours faithfully

o  Regards

1. To a hotel manager
   Dear Sir/Madam,
   My name is John Smith, and I recently stayed at your hotel during a business trip. I am writing to express my dissatisfaction regarding my experience there.

2. To a company HR manager
   Dear Sir/Madam,
   My name is Emily Brown, and I recently attended an interview for the position of Sales Executive at your company. I am writing to inquire about the outcome of the interview.

3. To a local council officer
   Dear Sir/Madam,
   My name is David Wilson, and I am a resident of Green Park Apartments. I am writing to raise concerns about the poor rubbish collection service in our area.

4. To a college principal
   Dear Principal,
   My name is Sarah Johnson, and I am a second-year student at your institution. I am writing to request permission to organize a cultural event on campus.

5. To an airline manager
   Dear Sir/Madam,
   My name is Michael Lee, and I recently travelled with your airline from Toronto to Vancouver. I am writing to complain about the delay and inconvenience caused during my journey.

6. To a landlord
   Dear Mr. Peterson,
   My name is Lisa Carter, and I am currently renting your apartment on Hill Street. I am writing to inform you about several maintenance issues in the flat.

7. To a bank manager
   Dear Sir/Madam,
   My name is Robert King, and I have been a customer of your bank for the past five years. I am writing to request information regarding a home loan application.

8. To a restaurant manager
   Dear Sir/Madam,
   My name is Anna Taylor, and I recently dined at your restaurant with my family. I am writing to express my appreciation for the excellent service we received.

9. To a work experience manager
   Dear Sir/Madam,
   My name is Kevin Adams, and I will soon begin a work experience placement at your organisation. I am writing to thank you for providing me with this opportunity.

10. To a transport department officer
    Dear Sir/Madam,
    My name is Rachel Green, and I regularly use public transport in the city centre area. I am writing to report an issue regarding the bus service schedule.

The office you work in does not have any cafeteria for staff. Write a letter to your manager to request setting up a cafeteria for the staff.

In your letter, you should tell,

• what you heard about the inconvenience from the staff

• how you feel about it

• what suggestions you have about setting up a cafeteria

Write at least 150 words.

You do NOT need to write any addresses.
Begin your letter as follows:

Dear Sir or Madam,

A friend of yours is thinking of going on a camping holiday for the first time this summer. He/She has asked for your advice.

Write a letter to your friend. In your letter,

• explain why you think your friend would enjoy a camping holiday

• describe some possible disadvantages

• say whether you would like to go camping with your friend this summer

Write at least 150 words.

You do NOT need to write any addresses.
Begin your letter as follows:

Dear ...............,

You live in a high-rise building, which has a communal laundry room. Sometimes people don't come in time to empty the machines and other residents have to wait for a washer or dryer. You think the building management should purchase 10 extra laundry baskets and make them available for such times, so the machines can be freed up.

Write to the Property Manager, Mr Watson. In your letter:

 explain how long you have been a resident

 describe the problem

 propose your solution

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear .......................,

You play a team sport with some friends. Last week a member of the team had an accident and was not able to play with you at the weekend. You decide to write to him/her in the hospital, telling him/her about the match.

Write a letter to your friend. In your letter,

• tell him/her which team won

• say how you felt about the match

• ask how he/she is doing

You should write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ...................,

You have arranged a meeting with a business partner. Unfortunately, you have to change the arrangement.

Write a letter to your business partner. In your letter,

• apologise for the changes

• explain the reason why the changes were needed

• explain the new arrangement

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ....................,

Formal

You took an elderly member of your family, who was not able to walk properly, to a museum and he/she faced a few problems.

Write a letter to the manager of the museum. In your letter,

• say why you visited the museum

• describe the problems you faced

• suggest what can be done to avoid those problems

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Informal

Your parents will be celebrating their 50th anniversary next month. You are planning a big celebration, but you are not sure how to make the occasion really memorable. But you have a friend who can help.

Write to your friend Julia, who is a professional event planner. In your letter,

• explain why this occasion is special

• ask for her assistance

• set up a time to meet your friend to discuss your plans

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Julia,