Lesson one
What we need to learn
Ask for repetition and clarification during a conversation at work.
Before watching the video. Let´s practice the phrase on the picture.
Before we start, let´s introduce ourselves
Watch the video to refresh personal information.
Follow this example:
Hello! Let me introduce myself. My name is Andrea. My last name is Mora. I am 20 years old. I live in Alajuela. My phone number is 88103892. My address is Ciruelas, Calle Sanches, Residential Malaga, house 132. My e-mail is andrea.mora13@gmail.com. I work at Bridgestone. I work for the Accounting department. The company is located in Heredia. My major is Accounting and Finance at UTN. Thank you.
Watch the video
Take notes of the list of possibilities to ask for repetition in your notebook.
When you need someone to repeat something during a conversation at work, it's important to do so politely and professionally. Here are some phrases you can use:
"I'm sorry, could you please repeat that?"
"I didn't quite catch that. Could you say it again?"
"Could you clarify what you just said?"
"Would you mind repeating that for me?"
"I missed what you just said. Can you go over it one more time?"
"I didn't hear you clearly. Could you please rephrase that?"
"Could you slow down and repeat what you said?"
"I want to make sure I understood correctly. Can you repeat that?"
"Pardon me, but I didn't get what you said. Could you repeat it?"
"I'm having trouble hearing you. Could you repeat your last statement?"
do you Remember these job tasks?
Professional responsibilities
Tasks at work: check emails, respond to emails, meet with clients, attend meetings, make reports, make/check financial statements, check invoices, check tax declarations, supervise exportation and importation processes, support clients, support other departments, supervise employees, recruit and select new employees, coach employees, create job profiles, post job ads, make/take phone calls, make payments, provide information, receive/check/send packages, solve problems with clients, etc.
Can you clarify that?
Seeking clarification during a work conversation is essential to ensure everyone is on the same page and to avoid misunderstandings. Here are some phrases you can use to ask for clarification professionally:
"I'd appreciate it if you could clarify this point for me."
"Could you elaborate on what you just mentioned?"
"I'm not entirely clear on what you mean. Can you provide more details?"
"I want to make sure I understand correctly. Can you break it down for me?"
"I'm having trouble grasping the concept. Could you simplify it, please?"
"Could you give me some more context about this?"
"I'm not sure I follow. Could you go into more depth about that?"
"I'd like to get a better understanding of this. Could you walk me through it step by step?"
"I need a bit more information to fully grasp this. Can you help me with that?"
"Sorry, but I'm not quite getting it. Can you provide some further explanation?"
Excercise: report to your classmates what are your resposabilities at work. In specific times, your classmates have to interrupt what you are saying and ask for clarification.
Example: A: I check emails in my job.
B: Excuse me. You check emails in your job. Can you clarify that.
A: Yes, I have to check my students emails to help them.
https://es.liveworksheets.com/ih1783822hb
https://wordwall.net/es/resource/21256837/asking-for-clarification
Cel video
Imagine you need me to clarify or repeat some aspects from today class. Go ahead and ask! Produce 5 complete ideas. Start with: Teacher, you said...
example
Teacher, you said the portfolio is in google sites. Can you clarify that?...
Reading comprehension
Repeating and making things clear when sending a message is very important. It helps people understand better and avoids confusion. Repeating the main points helps people remember them. When we use simple and clear words, it's easier for others to get the message without any confusion. So, when we talk or write, it's crucial to repeat important things and explain them clearly. This way, we make sure that our communication is effective and that people don't get things wrong. In everyday life and at work, this is really important. So, never forget the significance of repeating and clarifying when you want to get your message across.
Why is repetition considered important when transmitting a message, according to the passage?
What is the purpose of clarifying a message, as mentioned in the text?
How do repetition and clarification work together to enhance communication?
Give an example of how repetition can be beneficial in everyday life.
Why does the passage emphasize the use of simple and clear words in communication?
Listening practice based on reading
True or False: Repeating and clarifying in communication can lead to better understanding and reduced confusion.
True or False: Repetition of the main points in a message makes it less likely for people to forget them.
True or False: Using complex and unclear words is recommended for effective communication.
True or False: The passage suggests that clear and simple language is beneficial for conveying a message.
True or False: According to the text, repeating and clarifying are only important in work-related communication.
True or False: Effective communication is essential in both everyday life and work situations.
True or False: The passage emphasizes the insignificance of repetition and clarification in communication.
True or False: Clear communication ensures that people always understand the message correctly.
True or False: The text advises against repeating important points when communicating.
True or False: Repeating and clarifying are strategies that can be used to prevent misunderstandings in communication.
Audio for listening comprehension
repeating and clarifying.mp3