Charge Back

Charge Back Raised By Customer 

Issue

• Customer raise the charge back to the Banks.

• Banks check the details and raise the issue to the PG;s

• PG’s raise the issue to us through the emails with “Krishna, Ayushi, Ashutosh, Nishant”

Procedure

• We check the customer order details and payments details

• Share the order status with the PG’s along with all the Proofs “ERP Screenshots, POD screenshots, invoice” to defend the case against the bank.

• PG share the same details with the bank and if any other details are required PG send the requirements to us and we fulfil the same request