Standard Delivery

Processing centre

• If within 5 to 8 days - update over sheet

• Beyond 8 days - create a ticket for L3

Indian Warehouse

• More than 48 hrs - create a ticket for L3

Fast Delivery

Indian Warehouse

• More than 48 hrs - create a ticket for WH as Urgent handover (not for L3) - SME will follow up on such tickets

Logistics

• Ticket creation is based on pin code and not EDD.

• Check the pin code from the tracker sheet, if it shows breach then create a ticket for L3.

• If there are fake remarks & delivery is delayed irrespective of EDD - create a ticket for L3.