Missing/Wrong Cases

Scenario 1: Where the customer didn't accept the parcel herself/himself.
Probe customer  as she was not present at the time of the delivery,.
Ask the following details-
Has she checked with the family/neighbors.
Ask for the packet condition.

SKU ID missing/wrong
Delivery person's contact (If any)
Ask for supporting Images-

Full yellow packet image (corners should be visible)

Images of the product received

Invoice

Scenario 2: Where the customer herself accepted the order.

Probe the customer why she accepted the tampered packet (if cx claims it was damaged/tampered)

Ask the same details & images as mentioned above.