L2 Chat Handling Parameters

Please go through the below pointers for the L2 Chat handling, the required to do's are listed below & will be marked on the same in quality-

1. Proper Reverts: Agents should provide timely and relevant responses to customer inquiries, addressing all aspects of the query comprehensively.

2. Proper Closing of Chats: Agents should conclude chats in a courteous and professional manner, ensuring that all customer concerns are resolved and confirming if the customer requires any further assistance.

3. No Rushing on Chats: Agents should take the necessary time to understand and respond to customer queries effectively without rushing through interactions, maintaining a focus on quality and completeness.

4. Typo Errors: Agents should strive for accurate spelling, grammar, and punctuation to ensure clear and professional communication with customers.

5. Correct Information Sharing: Agents must share accurate and up-to-date information with customers, avoiding misinformation or speculation.

6. Rightful Actions Taken: Agents should take appropriate actions based on customer needs and company policies, such as processing requests, escalating issues as needed, or providing follow-up steps.