Reflect concern for others
Use respectful, supportive and encouraging language, no matter the subject.
Listen actively
Demonstrate openness to others’ ideas
Share information.
Interact with a cooperative versus confrontational attitude.
Approach conflict with a desire for resolution rather than a fight or opportunity to prove others wrong.
Address conflicts in private, as appropriate.
Communicate honestly and directly; say what you mean.
Tell others when you experience their behavior as uncivil.
Positioning oneself over others.
Displaying a lack of regard for others.
Addressing others in an unprofessional, disrespectful way-for example, talking down, using degrading remarks or tone of voice.
Ignoring others (in person, emails, etc.); Paying little or no attention to others’ opinions.
Using intimidating or threatening verbal communication—yelling, repeated emotional outbursts, threats, berating or harsh tone of voice, repeatedly interrupting.
Using hostile, demeaning, or threatening body language
Criticizing in front of a group.
Blaming others for things out of their control.
Excessively monitoring or micromanaging others.
Accusing others of incompetence or dismissing their expertise.Gossiping or complaining about someone to others.
Excluding others from having input into decisions that impact their areas of responsibility.