*As soon as "re-leasing" or "lease transfer" is mentioned, transfer to leasing staff*

Lease Transfer Information:

• Application and lease transfer request forms can be found on StarRez

• Lease signing and guarantor form completed using DocuSign module within StarRez

• Process is available on business days closest to the 4th and 20th of every month

• Rooms get inspected after move-out

• Re-lessors take the room as-is

• There is a $100 transfer fee only for the current resident who is transferring their lease

• The re-lessor has a $300 reservation payment they must pay

Q: If I moved out and need to pay a balance, how can I pay?

A: They can pay via phone or send us a check or money order. Once they move out their SCC portal does not work.

Q: If I send a check, and it's post-dated before the 10th, but it gets there after the 10th, do I have to pay the late fee?

A: Yes. To avoid late fees, the date must be in our possession by the 10th. They can pay a one-time fee to avoid a late payment and the check in the mail would be credited to their account for the next installment.

Q: If I have a positive balance (credit) by the end of my lease, how can I get a refund?

A: If you are entitled to a refund, checks take 6-8 weeks after we initiate the refund to be sent out from corporate. The checks are sent to your forwarding address. They are sent after a lease ends and move-out inspections happen. Any damage fees or key fees will come out from that credit.

Q: Do you accept cash?

A: NO

Q: If I get a letter from collections, can I pay you the amount I owe?

A: No, you have to pay the amount through the collections agency. Here is the number to pay: (703) 719-9403