I have had the pleasure of working in customer service at my current job at Old Navy. While working within retail as a sales associate, I have been able to truly understand how every shopper can differ and how important it is to ensure each customer has an amazing shopping experience. I have been with Old Navy since 2018 and have learned multiple lessons in all of my daily tasks. I have performed many roles and have had several interactions with customers. It always warms my heart when a customer informs me of how helpful I have been and a few times I have been told by a customer “you made my day” by giving them discounts and finding the exact item they needed. This is one of the most rewarding feeling because it lets me know that I was able to make a difference in a customer’s day. Customer service is one of the most important elements of a brand and is truly want can make or break a sale. I always cherish the days where I know I am exceeding my boss’s expectations along with my own. I have had many situations where I would spend over 30 minutes helping a customer. I remember one encounter where I had to help a customer with a brand credit card problem. I even had to call customer service when the situation became out of my control and my manager’s control. Unfortunately, there was a long wait to get in touch with an assistant for the particular problem my customer was having. I could see they were growing impatient due to the wait and I had to improvise so I not only continued to apologize about the wait but also provided incentives regarding their future purchases such as extra discounts. In the end, I was able to get in touch with someone from customer service and was able to solve the problem for the customer. She thanked me for my dedication to her problem and did not leave upset. Moments like these I truly cherish and show me how important my role within this company is.