Knowing where to go for help and how to ask the right question is just as important as reaching out!
Go to Slack! Our Slack workspace for the Nutanix Hybrid Cloud Scholarship Challenge is your one-stop-shop for asking questions and getting help.
New to Slack? Check out our guide on how to use Slack and attend our live Slack orientation!
👉 Technical questions: Go to the #tech_help channel or your lesson channels on Slack and get technical support from your classmates!
👉 General Scholarship program questions: Bring your administrative questions for your Community Managers during the weekly AMAs in the #ama_sessions Slack channel. Check the calendar for dates & times.
The key to getting the right answer is asking the right question. Being able to ask a thoughtful question is a great skill to have and will save you time!
👉 Step 1: Describe the Problem
Take the time to clearly explain what the problem is. Provide as much information as you can so that the responder knows exactly what you are struggling with. Share with them the lesson that you are on, what project or quiz you are struggling with and where you think the problem might be. Spend time thinking through what information would be helpful for them so that they can help you best!
👉 Step 2: What Have you Already Done?
An important thing to include when asking for help on a lesson, quiz or project are the steps you have already taken to find a solution. What have you already tried to solve the problem? List the steps you’ve taken to solve the problem and why they didn’t work. This ensures that the person responding to your question does not suggest a solution you have already tried.
👉 Step 3: Review your Question
Proofreading your question shows that you value the responder’s time and have put thought into the question you are asking. It’s important for the responder to know that you have taken a moment to think through your question and that you want to make their job as easy as possible!
Use these additional resources for more tips on the right way to ask for help:
"How to Ask for Advice" - Stack Overflow
"How to be great at asking coding questions" - Medium article
"How to Reach Out to Experts (and Actually Get a Response" - Gayle Lakkmann McDowell