iOS/iPadOS

First make sure your device is on iOS/iPadOS 11 and later.

Approach 1: Direct transfer without cables

(Friendly with exporting to Apple products and/or having Mail apps enabled)

Step 1: Locate the "Files" app on your device. Try the following methods if you cannot locate it.

Method 1. search on your device

Method 2. install from App Store

Step 2: Open "Files" app on your device and choose "On My iPhone/iPad" from the sidebar.

Step 3: Locate and click into the folder belong to the application(s) of your interest or as instructed.

Step 4: Press "Select" on the top right to choose folders: "Logs" and/or "Exceptions".

Step 5: Press "Share" on the bottom to share or save the folders in your desire method(s).

Frequent method 1. AirDrop to nearby devices

Frequent method 2. email to designated address

Approach 2: Connect devices with cables

(Friendly with exporting to desktops or laptops)

Step 0: Follow the methods down below upon your needs

Method 1. export to Windows/PC

Step 1: Download iTunes on your computer.

Step 2: Connect your device to your computer.

Step 3: Trust your computer to access your device's folder.

Step 4: Open up iTunes and locate your device to click on it.

Step 5: Navigate to "File Sharing" on the left side.

Step 6: Locate and click into the folder belong to the application(s) of your interest or as instructed.

Step 7: Select folders: "Logs" and/or "Exceptions"

Step 8: Click on "Save" on the bottom right to save the logs to your desired location

Step 9: From there, you can email to designated address

Method 2. export to MacBook/iMac

Step 1: Connect your device to your computer.

Step 2: Trust your computer to access your device's folder.

Step 3: Open "Finder" and locate your device to click on it.

Step 4: Navigate to "Files" on the menu bar

Step 5: Locate and click into the folder belong to the application(s) of your interest or as instructed.

Step 6: Select folders: "Logs" and/or "Exceptions"

Step 7: Drag the selected folders into your desired saving location and wait for the transfer to complete before eject and disconnect your devices

Step 8: From there, you can email to designated address

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