To apply for the UCC Student Worker role, complete the following form: https://forms.gle/5panbQckTWEpHWAe7

CORE FUNCTIONS

Provide administrative support by conducting research, preparing statistical, sales proposals and reports; handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.

RESPONSIBILITIES & DUTIES:

• Prepare reports, memos, letters, and other documents.

• Prepare responses to correspondence containing routine inquiries.

• Open, sort, and distribute incoming correspondence and email.

• Greet visitors

• Prepare agendas and make arrangements, for meetings as may be required from time to time.

• Conduct research, compile data, and prepare proposals for consideration and presentation

• File and retrieve documents, records, and reports.

• Support sales initiatives by preparing proposals and reports.

• Maintain client relationships via direct calls

• Supports Production with data uploads and quality checks as and when required.

• Perform any other functions that may be assigned from time to time.

To apply for the Administrative Assistant role, complete the following form: https://forms.gle/1hEexEaC7WFPztDX7

RESPONSIBILITIES & DUTIES:

• • Report all system hardware and other problems.

  • Conduct proofing and first tier review of all processes.

  • Map, evaluate and redesign current managed service workflows and quality control procedures. This includes develop improved process flow, confirm with developers and end users, request change with external provider, test updated solutions and trouble shoot.

  • Redesign processes and test and debug programmes and software applications to eliminate inefficiencies and ensure compliance with best practices.

  • Assist in developing quality standardized “to-be” workflows that improve overall performance of services provided by the company to meet client satisfaction.

  • Prepare plan of work in collaboration with Project Manager to create work plans and developing test scripts for applications or modules.

  • Work in collaboration with Quality Assurance to conduct user and technical use of applications received.

  • Performs project task(s) as instructed to produce required results and make log entries and/or report all malfunctions and error messages.

To apply for the Junior Analyst role, complete the following form: https://forms.gle/UeuMhbiBSDEBnTK37

RESPONSIBILITIES & DUTIES:

• Confer with client by telephone to provide information about services, or obtain details of complaints.

• Keep records of client interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve client issues.

• Locate and correct data entry errors, or report them to supervisors.

• Compile, sort, and verify the accuracy of data before it is entered.

• Compare data with source documents, or re-enter data in verification format to detect errors.

• Store completed documents in appropriate locations.

• Maintain logs of activities and completed work.

To apply for the Data Entry/Customer Service role, complete the following form: https://forms.gle/tBjBcPutNQop3err6