Resume

Relevant Experience

Instructional Designer II | Texas A&M University | Mays Business School - College Station, On-site

• Collaborating with faculty and subject matter experts to design and develop high-quality online learning content, ensuring alignment with course objectives and promoting student engagement.

• Leading the creation of interactive, accessible learning materials and activities in the TAMU Canvas environment, integrating open educational resources and multimedia assets.

• Managing instructional design projects, monitoring progress, providing faculty training on learning technologies and best practices, and ensuring quality and adhering to project timelines and standards.

Student Research Technician | Teaching Assistant - Boise State University, Remote
Aug 2023 - May 2024

• Utilized instructional technology (Canvas LMS, Zoom, campus email) to manage communications with +30 students and staff. Problem-solved scheduling conflicts and assignment issues. Graded assignments and provided constructive feedback.

Marketing Chair - ISPI Bay Area/Boise State Virtual Chapter
July 2023 - July 2024

• Increased LinkedIn followers by 340% and monthly impressions by 730% in 4 months through advertisements on LinkedIn, Handshake, and Wild Apricot email blasts. Tracked key performance indicators for email and marketing campaigns. Led discussions on funding options for membership drives and events.
  
  

Needs Assessment Consultant - First Move (pseudonym)
Jan 2024 – March 2024 (Project-based)

• Interviewed SMEs for employee performance data and feedback. Analyzed extant data, interviews, and research data to create recommendations for organizational improvement.

Learning Developer Volunteer
Rumie, Sept 2023 – Jan 2024

• Planned, designed, edited, and authored micro e-learning Bytes. Provided constructive feedback to peers through peer review. Communicated proactively with the group leader to troubleshoot issues.

• Rumie Portfolio
  
  

Instructional Design Consultant - Idaho Food Bank
Sept 2023 – Jan 2024 (Project-based)

• Negotiated with the client and upstream/downstream stakeholders to develop effective Label Formatting, Review & Approval Process training aids in compliance with IFB and FDA labeling regulations.

Evaluation Consultant - PSWC (pseudonym)
Sept 2023 - Dec 2023 (Project-based)

• Conducted a level 3 formative evaluation to determine the factors that drive membership retention and attrition at PSWC and recommend ways to improve the performance of the membership program. This was a goal-based evaluation with a goal-free approach.

Other Work Experience

Content Specialist - Hero Time Manufacturing
Hong Kong, July 2021 - Aug 2023

• Created dynamic graphics and content, increasing social media engagement by +300% within 3 months. Consulted, storyboarded, and designed content for SEO, developing training for customer service associates.

Foreign Language Expert/ESL Instructor
Nanchang, Guangzhou, and Tai'an, China, Aug 2017 - July 2021

• Performed needs assessment and evaluation for more than 300 students per semester and provided feedback to improve performance and establish academic success. Designed and developed curriculum for class materials, exams, and syllabi. Developed innovative lesson plans and integrated educational technology for blended learning to engage students in English language learning.

Project Manager/Senior Associate Analyst - Microsoft (contract)
Bellevue, Washington, Aug 2015 - Feb 2017

• Spearheaded the creation of training documentation, resulting in a 64% increase in training efficiency. Monitored vendor performance metrics, implementing a new tracking system for a 25% improvement in team efficiency.

Skills

• Tools: Articulate 360, Rise, PowerPoint, Gamma, Venngage, Genially, Canvas, iSpring, TalentLMS, Adobe Acrobat, Adobe Express, Canva, Gamma, MidJourney, Dall-E, Pika, Runway, Suno, Aiva, ElevenLabs, CapCut, Camtasia, SnagIt, YouTube, DAWs such as Garage Band, Google Suite, Microsoft Teams, ClickUp, Monday, Asana, Salesforce, JIRA, HTML, CSS, and more.

• Research: Formative and Summative Evaluation, Survey Design (Qualtrics, SurveyMonkey), Interview, Data Visualization, Statistics (SPSS)

• Project Management: Google Suite, Microsoft Suite, Slack, Asana, Click-up, Monday

• Soft skills: Collaboration, communication, detail-oriented

Education

• Master of Science, Organizational Performance and Workplace Learning, College of Engineering, Boise State University, Boise, Idaho, USA (Dec. 2024)

• Master of Advanced Study degree in Film and Media Studies, College of Arts, Arizona State University, Tempe, Arizona, USA (May 2021)

• Bachelor of Arts, English, College of Liberal Arts, Southern Illinois University, Carbondale, Illinois, USA (Dec. 2008)

Certifications

•  TESOL & TEFL Certification, ITTT Online, 2017

• HTML Essential Training, LinkedIn Learning, 2022

• Diploma in Project Management, Alison, 2022

• Certificate of Fundamentals of Digital Marketing, Google Garage, 2022

• Agile Foundations, LinkedIn Learning, 2022

• Learning to Teach Online, University of New South Whales, 2022

• Professional Certificate in Leadership and Management in Education, University of Newcastle, 2022

• Design Thinking for Beginners, Simplilearn, 2023

• TechSmith Camtasia Explorer, 2023

• Social and Behavioral Researchers CITI Program, 2023

• Gamification, The Wharton School, 2024

• Certified Project Officer, Center for Project Innovation, 2025

Affiliations

• WCET Member (2025)

• Phi Kappa Phi Member (2024)

• Educause Member (2024)

• International Society of Performance Improvement (ISPI) Bay Area/Boise Chapter Volunteer (2023 - 2024)

• International Society of Learning Sciences (ISLS) Member (2023 - present)

• The Learning Guild, Member (2023 - present)

• OPWL Student Union Member (2023 - 2024)