On your support case please share:
When was the last time it worked as expected (estimated date/time is OK)?
Is this happening to all or just to a few Accubid Classic Hosted folks?
Steps to reproduce (what actions are taken from start to the point where the message, error or unexpected behavior happened).
Please add as many full screenshots as possible
To open a support case please visit https://my.trimble.com/s/contactsupport to review support options. You can also email mepsupport@trimble.com
Guideline to open a support case via the oportal
Go online: https://my.trimble.com/s/contactsupport
Choose Send us a Message
Choose Product Case, follow the necessary steps to choose a product and application to create a ticket