The reference guides might be outdated. The US team is working to update them as soon as possible.
PlanetArt Help-Site will provide you very useful information about the different processes you handle, and is a key tool in case you have any doubts or if you need to solve some questions along your cases.
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You can check other updates in the QA chat.
If you need assistance with tickets or chats, you can send your questions to the assistance channels.