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CLO 3 - Analyze and appraise the outcomes of digital influence and listening.
Unit 3 - impact of digital influence and listening
Unit 3 - impact of digital influence and listening
Session 1 - Digital Influence and Listening
Session 3 - Influencer List and Developing Social Media Listening Program
Session 4 - Listening Program Planning and Implementation
Session 5 - Conversation Audit and Online Influencers
Session 6 - Social brand benchmarking and crisis anticipation
Session 7 - Identifying known issues and Crisis day monitoring
Session 8 - Crisis day monitoring and ongoing reporting
Session 9- Corrections after crisis and
Session 10 - Improving customer service
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