SPITZ FRANCHISE KNOWLEDGE BASE

Hiring and New Staff Onboarding

• Hiring Ad Docs 

• New Hire HR Docs 

• Onboarding New Employees in Toast Payroll 

• Using Sling 

• New Hire BOH Quiz

Food and BOH Training

• Training Videos

  • Wraps 

  • Bowls 

  • Salad and Basket 

  • Street Cart Fries 

  • Kids Meals 

  • Meat Shaving

• BOH Build Guides and Training Material 

• Prep Recipe Book & Videos

• Training Memos 

FOH / Bar Training / Slushies

• Full Bar Manual / FOH Manual / Cheat Sheets

• Slushies
  
  

VoIP Phone System

• Check voicemails through the GoTo App

Print Materials (Menus, Ingredient Glossary)

• Visual Menu & Ingredient Glossary 

Catering

• Buffet Build Guide / A la Carte Build Guide / Order Form / Ezcater Entry SOP 

• 2025 Catering Fliers 

• 2025 Catering Process Setup 

• Catering Tip Tracker 

• EzCater Marketing Update 

Toast Procedures

• Loyalty 

• Gift Cards 

• Same Day "Refunds" 

Online Ordering

• Third Party Delivery Integrations 

• SpitzOnline & App Ordering 

• Setting (and resetting) autofire device 

Shaver Repairs

Logos 

Location Pages 

Gift Cards and Shaver Blade Order Form!