Embedded Files
birdeye is now live!
birdeye is now live!
We’re excited to announce that BirdEye, our new review and reputation management platform, is officially live! This tool will help us monitor, respond, manage, and improve our online presence across all locations. Your participation will have a direct impact on store performance and guest satisfaction.
Getting Started
Getting Started
✅ Check your inbox:
You should have received an invite email sent to your store’s email address.
✅ One login for all stores:
If you manage multiple locations, you only need to create a login for one store email — that login will give you access to all of your stores’ data.
✅ Share access:
You can safely share your login credentials with your GMs or key team members. Don’t worry — there’s no way for anyone to accidentally mess up data or settings in the platform.
Explore the Platform
Explore the Platform
Knowledge Base & Training:
Start by reviewing the video(s) below to learn how to navigate the platform and make the most of it.
Mobile App:
Download the BirdEye app for quick, real-time access to reviews. The app has limited functionality, but it’s perfect for your GMs to monitor reviews and see our responses.
Weekly Reports
Weekly Reports
Beginning Monday at 9:00 AM, you’ll automatically receive five weekly reports via email:
Franchisee Dashboard
BirdEye Score
Snippet Report
Themes Report
Reputation Report
These will give you a high-level overview of your stores’ performance and reputation trends.
For deeper insights into customer sentiment or specific feedback, log in to the BirdEye platform.
Why BirdEye Matters
Why BirdEye Matters
Reviews = Revenue.
A Harvard study found that each one-star increase in a restaurant’s rating corresponds to a 7% increase in sales — and vice versa.
That means even a 0.1 change equals a 0.7% sales swing. Your review score directly affects your bottom line!
How We’ll Use It
How We’ll Use It
You and your FOA will receive your store reports every Monday.
FOAs will communicate weekly about what they’re seeing and where improvements can be made.
FOAs will have bonus incentives tied to improving or maintaining high review ratings — so they’ll be motivated to help you succeed.
want to reply or edit your reviews?
want to reply or edit your reviews?
Here's a quick explainer on how to do it:
Here's a quick explainer on how to do it:
Page updated
Report abuse