1. Submit a Ticket

Recommended 

👉 Create a new ticket (via Incident IQ)
A work order will be automatically generated and IT will contact you ASAP.  Alternatively, you can email your request at helpdesk@sonomaschools.org

When to use:

• 👉 General Tech Support: I need help  with devices, network, software, SIS or other hardware issues.

2. Call Us

Ext. #7000 or 1 (707) 933-4085.

👇 Read before you call:

Press #1 to leave a message (most instances) .
A ticket will be automatically generated including your voicemail transcript. We’ll follow up ASAP. Please include your name, location, and a brief description. 

Press #2 to reach a technician (emergencies only).
Only use if this is an urgent issue affecting multiple users — such as a school-wide network outage or loss of access to critical systems like Powerschool, Google, or email.

3. Make an Appointment 

When to use:

Use this option if your issue doesn't require immediate attention:

• 👉 Technology Orientation: I'm new to the district or have  received new technology (hardware or software) and need training / tech orientation.

4. View Our Online Resources

We offer a number of  training videos and online resources covering the various technologies used in our district:

• 👉 How to reset my password

• 👉 Classroom Technology Resources for Teachers

• 👉  Cisco Phones FAQs and Manuals