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What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

Which payment methods are accepted if I use the option to pay in
installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

Will checking eligibility impact my credit score?

No, checking your eligibility with Shop Pay Installments will not impact or affect your credit score*.

What if I make a return on a purchase made through installments with Shop Pay?

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated. If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both. If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

Have more questions?

For questions about installment payments on Shop Pay, visit https://shop.affirm.com/help.
For questions about Shop Pay or the Shop App, visit https://shop.app/help/shop-pay.

*Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.

Thanks for getting in touch! We are more than happy to assist you.

Please forgive us for the inconvenience that you are experiencing with your order. If you are receiving and error that says, ‘Zip Code doesn’t match’, our system will not allow your order to process. Usually when this happens, the zip code doesn't match with the registered billing and the shipping address applied to your order. The addresses must match perfectly for the order to successfully process.

If you continue to have issues ordering through our webstore, we suggest trying a different platform such as Amazon. You may also try using a different credit card to place your order. I hope that this information helps you in making your purchase.

If you are purchasing a gift or sending to a different address, please follow these steps:

Once the item is added to your cart, please select checkout and you will be directed to the ‘Contact Information’ page. From there, you may receive a two- step verification code to your cellphone/computer via text. If you received a code, please enter the six-digit code on your device on the popup screen. If you have to enter code, once entered, you will be directed to the ‘Shipping‘ page. Please enter your contact information. Next you will be directed to the ‘Payment’ page where you will enter any discount codes, verify your shipping method, and enter your payment. If your billing address is different from the shipping address, scroll down below the credit card information and you will see Billing Address information. Select ‘Use a different billing address’. This is where you will add your contact information and billing address that is registered to the card that you have entered above. Select ‘Pay Now’.

If you are using a gift card and you receive this error, please remove your actual name from the contact information where you entered your gift card number. Please enter the name that is on the front of the gift card. For example: please enter “Customer Name” in first and last name section, not your actual name.

Please let us know if you have any more questions or concerns. I am happy to help!

Here is a link listing all of our international authorized retailers: Where to Buy Worldwide.

If we do not have a distributor in your area or you do not see your country listed, we recommend trying your local Amazon.

If you would prefer to order from our US website and have your package shipped to a US address for someone to forward to you, that is an option. But please note, your purchase will not come with any warranty coverage, and we cannot do any additional work on our end beyond shipping it to a US address.

Unfortunately this is an issue that every business struggles with. International shipping is difficult for everyone involved, especially in this unprecedented time of COVID related restrictions. We are excited that our product is reaching different areas world wide, and we are always looking for ways to expand into more local markets so we can provide a better customer experience for those local customers. If you have any information on how we may be able to expand into your local market through a specific local distributor, please let us know.

We are sorry to inform you that our website is not set up to accept two different forms of payment. We only accept one form of payment for each transaction. If you are having any trouble with the payment process and reach out to us we'd be happy to help!