Orders
How can I return my order?
For returns and exchanges within our Money Back Guarantee period, please follow the next steps.
You will need the following information:
-Your latest order number.
-You will also need the email address you used to place your order.
**Please be sure to correctly choose REFUND or EXCHANGE so we can process your return correctly.**
Send your item back along with your RMA# written on a piece of paper to :
Freepost RUCG–GKCK–TTAH
QMS
Artington Manor Farm
Pew Corner
Old Portsmouth Road
Artington
Guildford
GU3 1LP
**Your RMA # is our way to identify your parcel when received in the warehouse. Therefore, we kindly ask you to write it on your package or on a piece of paper and put it in your package when you send it back to us.**
Does my order come with a warranty?
The shavers by Skull Shaver are covered with a 2-year warranty, starting from the date of the purchase. The warranty includes any defects or faults in manufacture or workmanship. In case the Skull Shaver develops a fault or is damaged you have the full right to contact the customer support at cs.eu@skullshaver.com and ask for a replacement. The faulty item is exchanged with a brand new shaver. The blades and accessories are not covered with the warranty as they’re consumable products.
LIMITED WARRANTY
This warranty covers men and women shavers (Pitbull, Palm, Butterfly series), as well as Hair Clippers for 24 months from the date of purchase. Please refer to your product manual. Outside of the 30 day money back guarantee window, any defect that arises due to faulty materials or workmanship will be replaced or repaired free of charge as long as the product was purchased from the authorized retailer or directly from Skull Shaver UK. This warranty does not cover consumable parts such as the shaver head replacement, which should be replaced after every few months.
Warranties are non transferable and apply only to the original purchaser. Shavers purchased from non-authorized retailers (such as third party, non Skull Shaver sellers on Amazon.co.uk, eBay.co.uk), are not covered by our warranties. If you would like assistance determining if a retailer is an authorized retailer, please contact our customer service department.
Do not return this product to store where purchased.
This warranty is void and no repair or replacement will be made under this warranty or otherwise if:
1. The product is modified in any manner or repaired by anyone other than Skull Shaver UK or our authorized service provider (Amazon).
2. The product has been used commercially or subjected to unreasonable use.
3. The blades have been opened or altered in any way.
This warranty gives you specific legal rights and you may also have other rights which may vary. No other written express warranty is given. Any implied warranty, including any warranty of merchant which may arise from purchase or use, is limited to 2-year period provided in this express warranty. Some areas may not allow such limitation, so it may not apply to you. No responsibility is assumed for incidental or consequential damages of any type, or for the use of unauthorized attachments. Some areas may not allow the exclusion or limitation of incidental or consequential damages, so the limitation or exclusion may not apply to you.
Can I cancel my order?
There is a brief 1 hour period after your order is placed where you can edit or cancel your order or shipping address. You can do this from the order conifrmation page which is linked in your order confirmation email.
If you choose to edit your order or shipping address, your completed order will be cancelled and automatically refunded. You will then be taken to a new checkout page that has the contents of your last purchase. Simply complete checkout again with the new shipping address or items you would like to purchase.
Can I edit my order?
There is a brief 1 hour period after your order is placed where you can edit or cancel your order or shipping address. You can do this from the order conifrmation page which is linked in your order confirmation email.
If you choose to edit your order or shipping address, your completed order will be cancelled and automatically refunded. You will then be taken to a new checkout page that has the contents of your last purchase. Simply complete checkout again with the new shipping address or items you would like to purchase.
Can I change my address? I put the wrong shipping address by mistake.
There is a brief 1 hour period after your order is placed where you can edit or cancel your order or shipping address. You can do this from the order conifrmation page which is linked in your order confirmation email.
If you choose to edit your order or shipping address, your completed order will be cancelled and automatically refunded. You will then be taken to a new checkout page that has the contents of your last purchase. Simply complete checkout again with the new shipping address or items you would like to purchase.
Shop Pay general questions/inquiries
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
Which payment methods are accepted if I use the option to pay in
installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
Will checking eligibility impact my credit score?
No, checking your eligibility with Shop Pay Installments will not impact or affect your credit score*.
What if I make a return on a purchase made through installments with Shop Pay?
If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated. If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both. If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.
Have more questions?
For questions about installment payments on Shop Pay, visit https://shop.affirm.com/help.
For questions about Shop Pay or the Shop App, visit https://shop.app/help/shop-pay.
*Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.