Senior management ensures that it provides sufficient staffing for the effective operation of the management system, as well its identified processes.
Staff members performing work affecting product quality are competent on the basis of appropriate education, training, skills and experience. The documented procedure USB-500-HR-01 Training, Awareness and Competence Procedure defines these activities in detail.
Training and subsequent communication ensure that staff are aware of:
a) the quality policy;
b) relevant quality objectives;
c) their contribution to the effectiveness of the management system, including the benefits of improved performance;
d) the implications of not conforming with the management system requirements.