Members are encouraged to share any concerns or complaints that they may have about an aspect of the Club according to the ‘Complaint Protocol’.

ATHLETES SHALL:

• be friendly, supportive and welcoming to all Club members

• treat athletes, coaches, staff and other members with courtesy and respect

• behave and listen to instructions from the coaches and assistants

• respect the rights and dignity of all participants regardless of age, gender or ability

• refrain from bullying whether in person or electronically (social media)

• show team spirit, loyalty and be a team player

• take pride, care and be proud of the training facility

• be punctual, productive and positive at all times

• refrain from using phones or electronic devices at any time during training

PARENTS SHALL:

• remember that their child trains in this facility for his or her own enjoyment and benefit

• be friendly, supportive and welcoming to all club members

• treat athletes, coaches, staff and other members with courtesy and respect

• teach their child that doing their best is more important that winning

• offer praise to their child for doing their best

• not give instructions to athletes while training

• never ridicule their child for making a mistake or losing a competition

• not approach a coach during training time

COACHES SHALL:

• strive to maintain a respectful and positive environment for all athletes, coaches, staff and other members

• encourage good sportsmanship and teamwork for all athletes

• keep the athlete’s best interests in mind when delivering any training program

• be punctual, productive and positive at all times

• respect the rights and dignity of all participants regardless of age, gender or ability

• treat athletes, parents, staff and other members with courtesy and respect

• refrain from using phones or electronic devices at any time during training