STAFF TRAVEL

STAFF TRAVEL OPENING HOURS

(Staff Travel book holders only)

STAFF TRAVEL OPENING HOURS - APRIL 2025 – for Retired Staff

(Staff Travel book holders only)

Extended from 29 APRIL 2025:

EVERY TUESDAY, and THURSDAY : OPEN: 09.30- 12.30

*If you have a Yellow Retired Staff Travel book you can email stafftravelqueries@aerlingus.com to sign up on-line for MYIDTRAVEL to book your EI & Other airlines tickets.

* Only fill out your staff travel book if you wish to request a Free ticket or a CARA ticket only.

*Only the book holder will be allowed to purchase staff travel tickets using their staff travel book. 

You must have a valid Airline ID to purchase tickets and for travel purposes.

*Please note that any abuse of your concessions by yourself, Qualified Relatives or Cara may result in your Staff Travel “concessions” being withdrawn.

*All Staff Travel services may be closed during disruptions.

*Contact us by E-mail: stafftravelqueries@aerlingus.com

*Refunds email address: staffrefunds@aerlingus.com

Contact us by E-mail: stafftravelqueries@aerlingus.com

Refunds email address: staffrefunds@aerlingus.com

Aer Lingus, Staff Travel and Interline Department, Reward and HR Service Delivery.

Shamrock House Annex, Dublin Airport, Ireland K67 A2N5

The Summary of Staff Travel Services currently available on a link circulated in XEI Newsletter. 

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*Email address is: stafftravelqueries@aerlingus.com

*Reminder EI “ID90” standby tickets valid 9 months for travel & refunds

*Opening hours depend on staffing levels & are subject to change at any time   

April 2025 - RASA HAS BEEN ADVISED THAT POSITIVE STAFF TRAVEL HAS BEEN PARTIALLY REINSTATED .

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RASA has been advised that Staff Positive Travel [excludes LHR] on EI Returns from 29 April 2025 for EI/DAA Staff and Retirees.

The Regular Staff Positives are subject to commercial availability and staff may be offloaded anytime if flights are full, over booked, cancelled, weight restrictions etc.

The Staff member must call into their local Staff Travel office to request seats [excl LHR}  with their Staff Travel book and a valid Staff ID and a credit card for payment.

Opening Hours:

Staff Travel: Dublin:   09.30-12.30  Tuesday, and Thursday

Staff Travel: Cork:       12.00-13.00    Every day

Staff Travel: Shannon:     14.30-15.00     Every day

If you have any questions, you can contact your local Staff Travel office or The Staff Travel office in Dublin airport at: stafftravelqueries@aerlingus.com

November 2023 - RASA is in communication with Aer Lingus regarding Retirees Staff Travel.

Just prior to RASA's AGM on November 16 2023 Aer Lingus Chief People Officer advised RASA that “we are committed to providing a Staff Travel Platform that is modern, technology-enabled and accessible to all our employee groups, including our retired employees.  Work is underway on creating this platform which will be done incrementally and progressively through 2024.” 

In December 2023 we were advised that there would be Staff Travel Office at Dublin Airport will be CLOSED from 4 January 2024 for the rest of January.    We are awaiting further information for the period post January 30 2024.

RASA HAS WRITTEN TO THE CHIEF EXECUTIVE AER LINGUS ON BEHALF OF RETIREES EXPRESSING CONCERNS AROUND RETIRED STAFF TRAVEL ISSUES INCLUDING THE LIMITED OPENING OF THE PUBLIC OFFICE AT DUBLIN AIRPORT AND OTHER RESTRICTIONS .

DISCUSSIONS HAVE BEEN HELD WITH  STAFF TRAVEL & INTERLINE MANAGER

STAFF TRAVEL SERVICES AVAILABLE - UPDATE NOV 2022

Summary: 

When emailing Staff Travel, please include your FULL NAME and STAFF NUMBER and state that you have retired from which EMPLOYER.

Work by Staff Travel is ongoing with IT on an extension of the online MYSTAFFTRAVEL system to Retirees and it is hoped to have it launched in early 2023. 

This will cover your Staff Travel Concessions on Aer Lingus Flights as shown in your Yellow Book including Staff Fare, Frees and Caras as well as Seat Availability and Meal Listing but not Positives which will be still handled by the Staff Travel Office.

 MYSTAFFTRAVEL is used by current staff on the Aer Lingus Intranet. MYIDTRAVEL will continue to be used for Interline Concession Travel.

DUBLIN, SHANNON & CORK AIRPORT STAFF TRAVEL OFFICES:

The Dublin Staff Travel office has opened on Tuesdays only from 12th of July :09.30-12.30 hours (ongoing) in the Annex building, Shamrock house. There is a limit to the amount of people allowed into the office at one time due to the restricted number of seats available

Cork Airport has opened from the 12th of July from 09.30-10.00 & 13.30-14.00hrs 7 days a week during quiet times (ongoing).

Shannon Airport has opened from the 12th of July from 14.30-15.00 7 days a week during quiet times (ongoing).

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Retired EI Staff (Yellow books) and DAA/SAA/CAA books:

The Staff Travel offices will be open to Staff members with a Yellow EI Staff Travel Concession book and DAA/SAA/CAA book holders only until the New on-line systems are launched.

VS (Voluntary Severance) Concession travel books:

There will be a new on-line system launched in July for VS (Voluntary Severance) book holders. Please email stafftravelqueries@aerlingus.com from July to register.

What do I need to purchase my standby tickets?

We would like to remind Staff that only the Staff member will be allowed purchase EI standby tickets with their Staff ID, their Passport and their Staff Travel book.

We will be limiting the number of standby tickets that are purchased in the office and the amount of people allowed at any one time in the office so that process is more efficient.

The Staff travel office can only take VISA Debit, Visa Credit, Master Debit, Master Credit cards or American Express Credit cards. We cannot accept cash or cheques.

Many thanks for your patience and understanding over the past difficult two years. We look forward to welcoming you back and seeing you all again in person.

Kindest regards,

Michelle

Aer Lingus, Staff Travel and Interline Department,

Shamrock House Annex, Dublin Airport, Ireland K67 A2N5

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We are still answering emails relating to Staff Travel Monday to Friday to: 

stafftravelqueries@aerlingus.com 

Please put your full name , staff number and that  you are Retired EI /DAA staff on your email so we know how best to answer your questions.   If want to include a photo of your Retired EI staff ID too this would help us.

Until the Staff Travel Public office re-opens next year , Retired EI staff who have a Yellow Retired book can register for MYIDTRAVEL.

Please email us at : stafftravelqueries@aerlingus.com with a photo of your EI RETIRED ID.

We will also need a photo of the FRONT COVER of your staff book and the 2 INSIDE COVERS .

Photos of your passport for yourself and your Spouse or Partner.

We also hope to be able to offer an EMAIL service to Retired EI staff members in the next few weeks.

The following Staff Travel electronic services remain available:  

-  You can e-mail stafftravelqueries@aerlingus.com for all general queries: Please include your full name, Staff number and Retired EI /DAA/Other Airlines staff. Emails will be actioned from Monday – Friday only.  

- Refunds can be processed via staffrefunds@aerlingus.com : please email the PNR reference/Booking Reference and your full name and staff number. All EI staff tickets will expire for refunds 5 months from the date of issue.  

OTHER AIRLINES staff ZONAL Tickets, including AER LINGUS “Zonal Standbys” for yourself, spouse/partner and your children under 24years of age only, can be purchased via  www.MyIDTravel.com if you have already been registered for access by Aer Lingus Staff Travel Office.

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There has been no significant change to retirees staff travel arrangements.  

However there are a number of issues relating to Staff Travel that need to be resolved and these are being followed up.

The use of non-paper tickets is now the norm.   

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*PURCHASING TICKETS IN STAFF TRAVEL*

Retirees must present themselves in person to the Staff Travel office when purchasing Staff concession tickets.

The Staff member must have their own Staff travel book, a valid Retired EI staff ID and their Passport/Driving licence /   Photo ID to purchase tickets.

*Staff Travel will no longer be able to accept letters of authorization if staff member is not present.

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MYIDTRAVEL

myIDTRAVEL ALLOWS YOU TO OBTAIN INTERLINE E-TICKETS FOR STANDBY TRAVEL FOR YOURSELF AND QUALIFIED RELATIVES ON INTERLINE PARTNER AIRLINES  

To register for MYIDTRAVEL Retired Aer Lingus Staff must come into the STAFF TRAVEL office with their 

*Yellow EI staff travel book, 

*Passport 

*Photo ID

*Valid Retired Aer Lingus Staff ID 

 Access to specific technology is required.  Also very specific rules around on-line travel - need to have access to Smart Phone or Tablet and email when travelling. 

 Contact Staff Travel for details 

RULES ON  MYIDTRAVEL.COM 

Reminder:  Bring along your Passport for all Staff Tickets on other airlines.

"TICKET VALIDITY/REFUNDS

FREE/CARA/POSITIVE:

All travel must be completed by 31 December i.e within calendar year

CARA, Frees, Sibling Tickets issued in January are only VALID FOR 11 months for travel from date of issue. 

Other Airlines tickets are valid for travel 3 months from date of issue only for Travel.

Refunds are permitted within 05 MONTHS of date of issue only

email Staffrefunds@aerlingus.com

STAFF FARE ID90S: Valid for 11 months from date of issue

Refunds can now only be processed via email by sending request to

stafftravelqueries@aerlingus.com

Give PNR number plus Your full name Plus Staff Number plus Retired EI staff

If you have any problems please contact Staff Travel*, who are very helpful.

other contact: askHR@aerlingus.com

Go to Links/useful contact numbers webpage. 

Opening Hours during the holiday and other periods can be seen on XEI website.

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 Aer Lingus Dublin Staff Travel Office at Dublin Airport

The Aer Lingus Dublin Staff Travel Office is located in  the Annex Building beside Shamrock House. (old PCB/Catering, new Aer Lingus Head Office). 

Staff Travel Queries and Refunds 

For any Staff Travel query you can e-mail Stafftravelqueries@aerlingus.com

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 Refunds will be process­ed by Staffrefunds@aerlingus.com once tickets are within 11 months of date of issue.

Need to allow for 6 weeks for manual refunds.  Please drop into the Staff travel office if your refund expires during the 6 weeks. 

Please send them one PNR ref only per e-mail to be refunded.

Cara/Frees expire for travel on 31 December