Doing Conversation with Machines By Peter Wallis. AISB Quarterly No. 126, Spring 2008.
"...conventional approaches to human language technology ...have tended to focus on either generic machine learning over larger and larger collections of recorded human behaviour, or focused on information flow. The tendency is to ignore the fact that people are social animals and that, in human-human conversation, the primary role of language is to manage social relations... . Such behaviour is mostly invisible to us humans as it is just common-sense. The challenge for those working in this area of artificial intelligence is to come up with some means of capturing this common-sense in a form that is amenable to programming."
First two pages from link below then a link to an 8 page article.
Difficulty: 4/10
http://www.aisb.org.uk/aisbq/pastissues/AISB_quarterly_126.pdf
and
The Unfriendly User: Exploring social reaction to chatterbots at