State FIVE ways of transferring information from one person to another.

2. WRITTEN communication

This generally involves some form of paperwork such as:

• Letters Personal and offi cial.

• Memos and notes Short and precise form of letter.

• Timesheets Various forms.

• Invoices Used to bill customers.

• Drawings and sketches Used to communice technical information.

• Specifi cations Precise technical information associated with drawings.

• Schedules Lists of building components.

• Graphs and charts Used to display data.

• Photographs Used to present images.

3. TELEcommunications

This is the modern way to communicate information. Methods used include:

• Telephone Cable and satellite communication.

• Fax machines Copies of paper communication transfer by cable.

• Television and radio Images and sound communicated by radio waves.

• Computers, email and the internet Paper or digital information passed on by cable.

Communicating skills

No matter what method is used to pass on information, there are certain rules which must

be adopted to ensure that effective communication takes place.

Where speech is concerned:

1. The information passed on should be accurate and easily understood, otherwise, if it is passed on to another person, the wrong information could be received.

2. Information should be precise, clear, straightforward, simple to understand, accurate and as short as possible.

3. Listen carefully to receive the correct information, and speak clearly and pronounce the words correctly.