ENG 271 Technical Communication
ENG 272 Business Communication
Number of students (per section/sections per semester):
271: (20 students online/1) (25 students on campus/6)
272: (25 students on campus/1)
Student location(s):
Julie is a 22-year-old senior majoring in music industry. She wants to be a band manager, and as part of her internship she developed a couple of social media campaigns for local bands. Through her coursework, she has even managed a small band and participated in organizing a concert for the community. She is ambitious, and while she is not very interested in the course, she sees some usefulness is knowing how to be a better communication. However, she also thinks that business communication means mostly writing emails and using social media because that’s what she used in the internship. Her 17-credit course load includes several 1-credit courses and one-on-one music lessons in the Department of Music, so while classmates might be taking 4-5 classes, she’s taking at least 7. A scholarship pays for part of her tuition and financial aid pays for the rest, but she also works 15 hours per week at Kohl’s and is an usher at the concerts the department hosts a couple of times per month. She’s busy, she manages her time well, and she has little patience for anything that doesn’t seem directly related to her goals.
FreeImages.com/Ophelia Cherry
Expected entry-level knowledge and skill background:
1. Draw upon strategies for idea generation, drafting, revision, design, and editing;
2. Analyze and produce texts guided by basic rhetorical concepts;
3. Practice critical reading skills, including the ability to identify genre conventions and evaluate the claims, evidence, and reasoning in a text;
4. Demonstrate effective research processes, including the ability to gather academic and non-academic sources and assess their quality and suitability for the writing situation;
5. Integrate sources in their writing to achieve specific aims, making appropriate use of summary, paraphrase, quotation, and citation conventions;
6. Explain their writing choices, using concrete examples to support their claims;
7. Employ syntax and usage appropriate to academic disciplines and the professional world.
Average reading level:
Language or cultural differences:
Learner motivation:
Attitude toward the learning experience:
Special characteristics of trainees:
Special interests of trainees relevant to course:
Specific biases of trainees relevant to course:
This course is a required elective, but it's not their major. Many are resistant to the course because the do not think they will be writing very much as part of their jobs.
Computer skills and confidence:
Data Sources:
Michael is a 20-year-old sophomore majoring in economics. He is taking the course because he is minoring in technical communication and this is the gateway course. He is the first to admit that he is not a very good writer, so his advisor suggested that he study technical communication to improve his written and oral communication skills. He doesn’t really know what the course involves, but he does know that he didn’t like his high school English class, he doesn’t like poetry, and he doesn’t read for fun. His idea of downtime is playing Xbox with his roommates. Michael works 25-30 hours per week at Panera Bread in addition to his 15 credits of coursework. He’s easy going, maybe a bit of a class clown, but not in a way that disrupts the class meetings.
FreeImages.com/Dave Di Biase