[From the Introduction:]

Welcome to Advancing Intercultural Competence for Global Learners. This program is divided into three interconnected modules to nurture your intercultural competence more holistically.

1. Module 1: Creating Intercultural Awareness and Understanding Attitudes

Where you learn about what influences people’s judgements and identify strategies to suspend

judgement while appreciating other perspectives.

2. Module 2: Expanding Your Intercultural Knowledge

Where you explore and develop a greater understanding of values, the role of non-verbal

communication in interactions, and the importance of expanding your knowledge of global issues.

3. Module 3: Developing Your Intercultural Skills

Where you identify ways to develop and enhance your intercultural skills, including reflection,

communication, critical thinking, and ways to approach interactions.

The estimated time-to-completion is four hours per module, totalling 12 hours for the entire program.

Intercultural competence development…

• is not mainly focused on how we act and react.

• cannot be achieved within a specific timeframe.

• involves learning about ourselves as well as others.

• involves a process that is different from one person to another.

• emphasizes the appreciation of difference and respect between cultural groups.

• can be explained and understood through different models derived from research.

• is a transformative process, not a set of guidelines, checklist, or list of cultural comparisons.

• cannot be measured, but we can identify where we are, in general terms, within the process.

• involves developing empathy, respect, curiosity, and openness towards people, experiences, and

perspectives.

• helps us understand actions and reactions as well as mistakes and ways to deal with them.

• is not the same as anti-racism, although the two complement each other to disrupt injustice and promote anti-racist perspectives and behaviours that can help transform society.

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This Open Educational Resource (OER) is a custom publication for students enrolled in PSYC-6006: Conflict Management.

In the first half of the book, we will examine the nature of conflict in the workplace – its sources, costs and management. We will also briefly examine workplace conflict management with respect to group interactions, organizational culture, and provincial/federal legislation.

During the second half of the book, the focus will be on the individual; how our perceptions, emotions, motivation, personality and communication skills impact how we manage stress and conflict at work.

Throughout the book, you will be encouraged to engage in critical self-assessment and case studies. These exercises will provide you with the opportunity to assess potential conflict situations, recognize your emotions, communicate assertively, and manage conflict with integrity and professionalism.

Contents page:

Acknowledgements

Author's Preface

Introduction: Chapter Overview

Chapter 1: Introduction to Conflict

1.1 Conflict Defined

1.2 Levels and Types of Conflict

1.3 Common Sources of and Response to Conflict in the Workplace

1.4 Benefits and Challenges of Conflict

1.5 Key Takeaways, Knowledge Check and Key Terms

Chapter 2: Conflict Resolution, Negotiations, and Labour Relations

2.1 The Conflict Process

2.2 Approaches to Conflict

2.3 Conflict Resolution Strategies

2.4 Negotiation

2.5 Labour Relations

2.6 Key Takeaways, Knowledge Check and Key Terms

Chapter 3: Organizational Culture and Policies

3.1 Organizational Culture

3.2 Creating, Maintaining, and Changing Culture

3.3 Frameworks for Assessing Organizational Culture

3.4 Organizational Codes and Discipline

3.5 Key Takeaways, Knowledge Check and Key Terms

Chapter 4: Power and Politics

4.1 Power

4.2 Politics and Influence

4.3 Ethical Use of Power and Politics

4.4 Bullying, Violence, and Harassment

4.5 Key Takeaways, Knowledge Check and Key Terms

Chapter 5: Interpersonal Relationships and Group Dynamics

5.1 Interpersonal Relationships at Work

5.2 Small Group Dynamics

5.3 Collaboration, Decision-Making and Problem Solving in Groups

5.4 Working in Diverse Teams

5.5 Conflict Management Strategies for Groups and Teams

5.6 Key Takeaways, Knowledge Check and Key Terms

Chapter 6: Values, Perceptions and Attributions

6.1 Values

6.2 Perceptions

6.3 Attributions

6.4 Examining our Perceptions in Conflict

6.5 Key Takeaways, Knowledge Check and Key Terms

Chapter 7: Emotions

7.1 Emotions and Intelligence

7.2 Stress

7.3 Stress at Work

7.4 Coping with Stress

7.5 Key Takeaways, Knowledge Check and Key Terms

Chapter 8: Motivation

8.1 Theories of Motivation

8.2 Meeting Needs Through Communication Climate

8.3 Asserting Your Needs

8.4 Understanding Goals in Conflict and The Scarf Model

8.5 Key Takeaways, Knowledge Check and Key Terms

Chapter 9: Personality and Conflict Styles

9.1 Personality

9.2 Cognitive and Personal-Social Dispositions

9.3 Types of Deviant Workplace Behaviour

9.4 ABCs of Conflict

9.5 Key Takeaways, Knowledge Check and Key Terms

Chapter 10: Communication in Conflict

10.1 Communication

10.2 Self-Esteem, Communication and Relationship Dispositions

10.3 Listening

10.4 Giving and Receiving Feedback

10.5 Communication and Conflict

10.6 Key Takeaways, Knowledge Check and Key Terms

Appendix A: Case Studies

Appendix B: Self-Assessments

Glossary of Key Terms

Ancillary Resources

Versioning History

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Human Relations by Laura Portolese-Dias addresses all of the critical topics to obtain career success as they relate to professional relationships.

Knowing how to get along with others, resolve workplace conflict, manage relationships, communicate well, and make good decisions are all critical skills all students need to succeed in career and in life.

Human Relations is not an organizational behavior textbook; rather, it provides a good baseline of issues students will deal with in their careers on a day-to-day basis. It is also not a professional communications, business English, or professionalism textbook, as its focus is much broader — on general career success and how to effectively maneuver in the workplace.

From communication challenges to focusing on one's own emotional intelligence, the examples throughout Human Relations will help students understand the importance of the human side in their career.

This book's easy-to-understand language and tone is written to convey practical information in an engaging way. Every chapter opens with a realistic example which introduces a concept to be explained in detail later. Each chapter contains relevant examples, YouTube videos, figures, learning objectives, key takeaways, exercises, and a chapter-ending case that offer different ways to promote learning. Many of the end-of-section exercises offer self-assessment quizzes, so students may engage in self-understanding and development.   

Table of Contents:

Chapter 1: What Is Human Relations?

Chapter 2: Achieve Personal Success

Chapter 3: Manage Your Stress

Chapter 4: Communicate Effectively

Chapter 5: Be Ethical at Work

Chapter 6: Understand Your Motivations

Chapter 7: Work Effectively in Groups

Chapter 8: Make Good Decisions

Chapter 9: Handle Conflict and Negotiation

Chapter 10: Manage Diversity at Work

Chapter 11: Work with Labor Unions

Chapter 12: Be a Leader

Chapter 13: Manage Your Career

These intercultural learning modules will develop your understanding of cultural difference, diversity and the critical perspectives that will add a new and important dimension to your international experience. Intercultural learning requires more than developing your understanding of cultural customs or do's and don'ts. These modules will challenge you to think about the deeper issues of culture, race, imperialism, white privilege and cultural diversity that underpin all intercultural interactions. Intercultural learning also requires learning about ourselves. Approach these modules with an open mind and be prepared to critically reflect on your own perspectives, which shape your interpretation of intercultural experiences. Developing this critical perspective will prepare you to remain open to cultural difference, an important skill to establish as you set off on your intercultural experience.

The ability to recognise and understand your own cultural context is a prerequisite to understanding and interacting with people from different cultural backgrounds. An intercultural learning approach encourages us to develop an understanding of culture and cultural difference, through reflecting on our own context and experience. 

Interpersonal Communication: A Mindful Approach to Relationships helps readers examine their own one-on-one communicative interactions using a mindfulness lens. The writing team of Jason S. Wrench, Narissra M. Punyanunt-Carter, and Katherine Thweatt incorporates the latest communication theory and research to help students navigate everyday interpersonal interactions. The 14 chapters in this book cover topics typically taught in an undergraduate interpersonal communication course: family interactions, interpersonal dynamics, language, listening, nonverbal communication, and romantic relationships, as well as exploring emerging areas such as self-compassion, body positivity, friendships, and “the dark side”. The writing takes on a purposefully informal tone to engage readers. Each chapter is broken into different sections that have unique instructional outcomes, key takeaways, and exercises, and concludes with real-world case studies and sample quiz questions. Also included is an extensive glossary with over 350 definitions.

Table of contents:

Chapter 1: Introduction to Human Communication

Chapter 2: Overview of Interpersonal Communication

Chapter 3: Intrapersonal Communication

Chapter 4: Verbal Elements of Communication

Chapter 5: Nonverbal Communication

Chapter 6: Cultural and Environmental Factors in Interpersonal Communication

Chapter 7: Talking and Listening

Chapter 8: Building and Maintaining Relationships

Chapter 9: Conflict in Relationship

Chapter 10: Friendship Relationships

Chapter 11: Family & Marriage Relationships

Chapter 12: Interpersonal Communication in Mediated Contexts

Chapter 13: Interpersonal Relationships at Work

Chapter 14: The Dark Side of Interpersonal Communication

This introductory textbook on diversity consists of ten chapters from two other open access textbooks:

Five chapters from the textbook Sociology: Understanding and Changing the Social World (originally numbered 3-5, 8, and 17) and 

Five chapters from the textbook Social Problems: Continuity and Change (originally numbered 2-6).

This book presents a structured yet flexible methodology for developing intercultural competence in a variety of contexts, both formal and informal. Piloted around the world by UNESCO, this methodology has proven to be effective in a range of different contexts and focused on a variety of different issues. It, therefore can be considered an important resource for anyone concerned with effectively managing the growing cultural diversity within our societies to ensure inclusive and sustainable development.

Intercultural competence refers to the skills, attitudes, and behaviours needed to improve interactions across difference, whether within a society (differences due to age, gender, religion, socio-economic status, political affiliation, ethnicity, and so on) or across borders. The book serves as a tool to develop those competences, presenting an innovative adaptation of what could be considered an ancient tradition of storytelling found in many cultures. Through engaging in the methodology, participants develop key elements of intercultural competence, including greater self-awareness, openness, respect, reflexivity, empathy, increased awareness of others, and in the end, greater cultural humility.

This book will be of great interest to intercultural trainers, policy makers, development practitioners, educators, community organizers, civil society leaders, university lecturers and students – all who are interested in developing intercultural competence as a means to understand and appreciate difference, develop relationships with those across difference, engage in intercultural dialogue, and bridge societal divides. 

This textbook presents core concepts common to introductory social psychology courses. The 8 units include 27 modules covering key social psych topics such as research methods, group processes, social influence, and relationships. 

The book includes a comprehensive instructor's manual, PowerPoint presentations, a test bank, reading anticipation guides, and adaptive student quizzes.

Contents Page:

An Introduction to the Science of Social Psychology

Research Methods in Social Psychology

Statistical Thinking

Conducting Psychology Research in the Real World

Social Neuroscience

Social Cognition and Attitudes

Self and Identity

The Family

Culture

Social Comparison

Persuasion: So Easily Fooled

Conformity and Obedience

Cooperation

Love, Friendship, and Social Support

The Psychology of Groups

Prejudice, Discrimination, and Stereotyping

Aggression and Violence

Helping and Prosocial Behavior

Relationships and Well-being

Positive Relationships

Attraction and Beauty

Industrial/Organizational (I/O) Psychology

[From the Introduction by Paula Lombardi:]

This book was developed to support the Granite State College introductory courses EDU 617 and 717, Students with Disabilities. Chapters 1-11 are developed to align with the disability summary assignments. Each of these concise chapters explains the corresponding section of the disability summary template. This eBook is a work in progress and will evolve as high quality open resources become available.

Chapters 12-23 provide an introduction to each of the 13 IDEA disabilities. Some chapters are more comprehensive than others, depending on the availability of open resources.

Table of contents:

Introduction

Resources and Copyright Notice

I. Foundational Competency and Teacher Education Standards

1. IDEA Definitions

2. Identification/Diagnosis

3. Prevalence

4. Etiology

5. Characteristics and Impact on Learning

6. Intellectual Functioning

7. Adaptive Behavior

8. Universal Design for Learning

9. Interventions, learning strategies, teaching methods and accommodations

10. Assistive Technology

11. Systems of Support

12. Specific Learning Disability

13. Intellectual Disability and Developmental Disability

14. Autism Spectrum Disorders

15. Emotional Disturbance

16. Traumatic Brain Injury

17. Orthopedic Impairments

18. Other Health Impairments

19. Visual Impairments/Blindness

20. Deaf/ Hearing Impairments

21. Deaf Blindness

22. Multiple Disabilities

23. Speech and Language Impairment

Appendix

Updates

Assistive Technologies to Support Students with ADHD

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