DL Courses Student Satisfaction Surveys Data

What Is This?

In order to promote monitor and promote continuous quality improvement in Distance courses at NC State, the DL Department performs a quarterly anonymous survey of DL Students.

How is this Data Used?

The DL Department disseminates this and other data points to the college community and stakeholders to inform understanding and discussion of Distance Learning at NC State. Additionally, the DL Department uses this data to inform and measure the impact of DL initiatives and services, as well as utilizes this data for training faculty who will be teaching DL courses.

Methodology in Collecting Data:

Each quarter, starting Winter 2010, at about the 9 week mark in the quarter, the DL Coordinator sends out an e-mail to all unique ncstudent addresses that are associated with students that have enrolled for at least one DL course in ANY format (Online, Hybrid or Video Conferencing). The e-mail tells students that if they completely complete the anonymous DL Satisfaction survey and enter their e-mail address, they will be entered in a drawing for a $30 gas card. The e-mail provides a link to an anonymous surveymonkey.com survey that then collects the data. After the deadline specified int he e-mail, the survey is closed. The DL Coordinator then uses a random number generator to randomly select the gas card winner. The gas card winner is then notified by e-mail and must come to campus, sign the release form and pick up their card. Beginning Summer 2010, a follow-up e-mail will be sent to all ncstudent e-mail accounts announcing the winner and thanking all who participated.

DL Student Response Rates & Medium/Offerings Break Outs:

*Through 2011, NC State does not have separate section numbers used to designate Hybrid sections, so no course offering numbers are available and all hybrid data presented here comes form self-identified student responses.

Question Set:

1. Which type of NC State Distance course did you take this quarter: (Check all that apply)

2. Personally, what were your biggest challenges in taking this distance course?

3. Overall, how would you rate or characterize the advising/enrollment process for enrolling in this(these) distance course(s)?

4. How would you rate the overall functioning/reliability of technology in your distance course(s)?

5. Overall, how would you rate or characterize the initial orientation for this(these) distance course(s)?

6. Overall, how would you rate or characterize your learning experience(s) with this(these) distance course(s)?

7. Overall, how would you rate the effectiveness of the structure/sequence/design of your distance course(s)?

8. How would you rate your sense of connection/the "presence" of your classmates and the instructor in your distance course(s)?

9. Any specific comments/recommendations on how any future Distance Learning experiences could be improved for you?

10. If you would like to be entered in the drawing for the $30 gas card, please enter your NCSTUDENT e-mail address below.

(NOTE: Surveys that are not fully completed will be ineligible for the drawing. Winner will be notified via this e-mail)

DL Medium Breakdown by Survey Question:

Q3: Overall, how would you rate or characterize the advising/enrollment process for enrolling in this(these) distance course(s)?

 Fall 2010

 Wtr. 2011

Spring 2011