DL Courses Student Satisfaction Surveys Data
What Is This?
In order to promote monitor and promote continuous quality improvement in Distance courses at NC State, the DL Department performs a quarterly anonymous survey of DL Students.
How is this Data Used?
The DL Department disseminates this and other data points to the college community and stakeholders to inform understanding and discussion of Distance Learning at NC State. Additionally, the DL Department uses this data to inform and measure the impact of DL initiatives and services, as well as utilizes this data for training faculty who will be teaching DL courses.
Methodology in Collecting Data:
Each quarter, starting Winter 2010, at about the 9 week mark in the quarter, the DL Coordinator sends out an e-mail to all unique ncstudent addresses that are associated with students that have enrolled for at least one DL course in ANY format (Online, Hybrid or Video Conferencing). The e-mail tells students that if they completely complete the anonymous DL Satisfaction survey and enter their e-mail address, they will be entered in a drawing for a $30 gas card. The e-mail provides a link to an anonymous surveymonkey.com survey that then collects the data. After the deadline specified int he e-mail, the survey is closed. The DL Coordinator then uses a random number generator to randomly select the gas card winner. The gas card winner is then notified by e-mail and must come to campus, sign the release form and pick up their card. Beginning Summer 2010, a follow-up e-mail will be sent to all ncstudent e-mail accounts announcing the winner and thanking all who participated.
DL Student Response Rates & Medium/Offerings Break Outs:
*Through 2011, NC State does not have separate section numbers used to designate Hybrid sections, so no course offering numbers are available and all hybrid data presented here comes form self-identified student responses.
Question Set:
1. Which type of NC State Distance course did you take this quarter: (Check all that apply)
2. Personally, what were your biggest challenges in taking this distance course?
3. Overall, how would you rate or characterize the advising/enrollment process for enrolling in this(these) distance course(s)?
4. How would you rate the overall functioning/reliability of technology in your distance course(s)?
5. Overall, how would you rate or characterize the initial orientation for this(these) distance course(s)?
6. Overall, how would you rate or characterize your learning experience(s) with this(these) distance course(s)?
7. Overall, how would you rate the effectiveness of the structure/sequence/design of your distance course(s)?
8. How would you rate your sense of connection/the "presence" of your classmates and the instructor in your distance course(s)?
9. Any specific comments/recommendations on how any future Distance Learning experiences could be improved for you?
10. If you would like to be entered in the drawing for the $30 gas card, please enter your NCSTUDENT e-mail address below.
(NOTE: Surveys that are not fully completed will be ineligible for the drawing. Winner will be notified via this e-mail)
DL Medium Breakdown by Survey Question:
Q3: Overall, how would you rate or characterize the advising/enrollment process for enrolling in this(these) distance course(s)?
** From Spring 2012 on, Combined Hybrid is offered for info purposes only and NOT counted towards medium averages.
Issues that "Made It Very Tough to Succeed" or "Made It Harder to Succeed" (Q2)
Combined DL Average - All Mediums**
(**Note from Fall 2011 on, does not include Video Conferencing)
By Medium:
Fully Online - Sections 92x
Issues that "Made It Very Tough to Succeed" or "Made It Harder to Succeed"
*"Other" Issues Open-Ended Text responses:
Hybrid - Regular On-Campus Meetings - Sections 90x
Issues that "Made It Very Tough to Succeed" or "Made It Harder to Succeed"
*"Other" Issues Open-Ended Text responses:
Hybrid - Regular Online Elluminate Meetings - Sections 91x
Issues that "Made It Very Tough to Succeed" or "Made It Harder to Succeed"
*"Other" Issues Open-Ended Text responses:
Video Conferencing
Issues that "Made It Very Tough to Succeed" or "Made It Harder to Succeed"
Note after Fall 2011, declining #s of video offerings and lack of few if any remote site students led to discontinuing data collection for this medium. Info offered for historical data only.
*"Other" Issues Open-Ended Text responses:
Fall 2010
Wtr. 2011
Spring 2011
Worked great while being full time mom & work.
"Some technical issues."
No responses
When watching recorded videos they were hard to understand
Video always lagged
Harder to ask questions as we didn't really have any one on one time.
Full Data Sets:
Summer Qtr 2010 Student DL Satisfaction Survey (Excel 07 format)
Spring Qtr. 2010 Student DL Satisfaction Survey (Excel 07 format)
Winter Qtr. 2010 Student DL Satisfaction Survey (Excel 07 format)