I would like to acknowledge the support and encouragement of my colleagues and managers at my employer, EDINA, based at the University of Edinburgh. In particular Peter Burnhill, Helen Aiton, Christine Rees, Andrew Bevan and Moira Massey for their encouragement and guidance throughout the MSc programme.
I would also like to acknowledge and thank the University of Edinburgh Information Services Staff Scholarship Fund for financial support throughout my studies, and to thank Bette Johnstone for her particular enthusiasm and support.
I would like to thank the extremely supportive MSc in eLearning team and student community, in particular my dissertation supervisor, Jen Ross, for her huge support and guidance throughout this process.
Finally I would like to thank my friends and my family: Ginny Osborne, Anna Bliss Scully, and most of all my partner Heather McCluskey for unwavering support, patience and encouragement throughout this experience.
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