New Employees
Campus Computers
You can log in to any computer on campus using your SHC email address and password. Ensure that you are using the SHC domain when logging on. Some computers on campus default to the STUDENT domain.
Note that we do not currently use “roaming profiles” so your local data and settings will not automatically transfer from one campus computer to another. You will be able to access data stored on network drives or Google Drive from any computer on campus.
Google Workspace
The college’s primary communication and collaboration system is Google Workspace.
SHC offers the following core applications in addition to many others:
Gmail - email and chat
Meet - videoconferencing
Drive - document storage
Docs - collaborative word processing
Sheets - collaborative spreadsheets
Log in to your Workspace account
Open www.gmail.com in a browser
Click the Sign In link
Log in with your SHC email address and password
You are now logged in to the Gmail application. You can access other Workspace applications by clicking the apps icon in the upper right of the Gmail window and selecting the app you want to use.
Visit the Google Workspace Learning Center for everything you need to get started with Google Workspace
Enterprise System
Enterprise Resource Planning system (ERP) is the term for a software system that encapsulates the core functionality for a business or organization. Accounting and Finance, Student Information, Human Resources are all part of an ERP.
The college’s ERP system is Jenzabar CX and it incorporates the following core components:
CX - the core system for all college data
BadgerWeb - the student and employee portal
JRM - the customer relationship management system for Admissions
JFA - the Financial Aid management system
Cognos - the business intelligence and reporting system
CX
Access to CX is restricted to data managers and provided on an as-needed basis.
If you have access to CX, IT will install the application on your desktop. You can log in to CX with the CX-specific username and password provided by IT. Note these credentials are the same as your general SHC login credentials.
BadgerWeb
All employees and students have access to BadgerWeb. What you see in BadgerWeb depends on your role at the college.
Log in to BadgerWeb:
Open https://badgerweb.shc.edu in a browser
Log in using your SHC email address and password
JRM
Access to JRM is restricted to the Admissions recruiting and operations team. If you are a new employee in Admissions, you will be provided the credentials to log in to JRM by the Admissions team.
JFA
Access to JFA is restricted to the Financial Aid team. If you are a new employee in Financial Aid, you will be provided the credentials to log in to JFA by the Financial Aid team.
Cognos
Access to Cognos is restricted to data managers on an as-needed basis and requires approval from your area VP and data managers for each area.
Network drives
New employees will have some or all of the following network drives mapped on their Windows desktop:
M - this is your personal network drive. No one else has access to your M: drive.
G - campus common drive
J - usually your departmental network drive
Note that drive letters for network drives are somewhat arbitrary and your letters may differ from those listed here.
Network drives are backed up for 60 days, and IT can usually recover deleted files within that time frame. Please submit an IT Support Request as soon as possible if you discover a missing file.
We recommend using Google Workspace for collaboration and document storage instead of network drives whenever possible.
Canvas LMS
Learning Management System (LMS) is the term for a platform that provides access to online coursework and course management. SHC uses Canvas as our LMS.
Access to build courses in Canvas is limited to current instructors. Academic Affairs will provide login credentials to Canvas for qualified instructors.
Campus Phone System
SHC uses a VOIP system for all campus phone communication. You will be provided a phone number and login information to the VOIP management system. Note that the VOIP system credentials are not the same as you SHC login credentials.
Log in to the VOIP management system
Support and training for the VOIP system
If you have not received your login information, please submit an IT Support Request.
User Guide and more information on the campus phone system
Copiers and Printers
All campus copiers and printers are managed by CPC Office Technologies.
If the printer or copier has an error message stating it cannot connect to the network, please submit an IT Support Request.
For any other issue, please locate the CPC tag on the machine and call the phone number listed.
IT Best Practices
We recommend using the collaboration tools provided by Google Workspace (Docs, Sheets) instead of MS Office applications (Word, Excel) whenever possible.
To ensure continuity when an employee leaves the college, use a Shared Folder on Google Drive for collaborating with a group instead of sharing a file or folder from My Drive.
Using the IT Support Portal
The IT support team works exclusively from the ticketing system. Please do not email IT employees directly with support requests.
Our Support Portal works on any device and does not require a login. Visit www.shc.edu/it/submit to submit a support request. You can also find a link to the Support Portal on BadgerWeb (left menu) or the OIT Website homepage.